The player from Italy requested assistance in deleting his account from the casino, as his numerous requests had been ignored. He also reported issues with blocked games during bonuses that resulted in uncredited winnings. The Complaints Team facilitated the resolution by ensuring that his account closure requests were accepted by the casino, addressing his concerns regarding gambling addiction and unwanted promotional bonuses. The issue was marked as resolved following the player's confirmation of satisfaction with the outcome.
Cazino Stars Casino - Player's account deletion request ignored.
Amount: ??
Cazino Stars Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
Cazino Stars Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hi Casini guru, I need your help!!! I spent a lot of money on xazino stars with the hope of winning something!!!! But all in vain!!!
I have asked many times to delete my account, but it is never taken into consideration!!! Can you help me to delete my data from this site!!!
x moreover today it happened to me playing with real money that during the bonuses the games were blocked and your temporary winnings were not credited, which gave me a lot to think about!!!! I ask for help to urgently cancel from this site! I remain waiting
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Sandrino28,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].
Thank you very much in advance.
Best regards,
Dominika
Public
Public
2 months ago
Translation
the reason why I want to close is a sort of gambling addiction, or the hope of getting some winnings back given the many times of only losing!! And the more I try to win something, the more I lose! so the only solution to not lose any more money is to remove myself from the site!! I have already made a lot of requests to close! but instead of closing, every now and then I am given free bonuses to invite me to play again, and logically lose again! Even if sometimes, in the absence of funds, I have requested them myself
Automatic translation:
Public
Public
2 months ago
Translation
Good morning cazino guru, I ask for the archiving of my complaint (resolved)
because with so much kindness cazino stars has accepted my requests!!! Thank you for the time you dedicated to me!!!
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Sandrino28,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
www.kpvfaw.com
