I deposited 150 and play for 1weeks , finally my wagering had reach but after that cmd368 don allow me to withdraw and saying that im cheating , i ask for proves but them never show just keep repeating saying i cheat after that cmd368 just giving me back my balance 150 , this company had me the worst experience never give an valid reason for saying i cheat please be aware if you going to play in this company

Dear James,

Thank you for submitting your complaint. I am very sorry to hear about your problem. Which specific bonus did you play with? All bonuses have special Bonus T&Cs, and I would like to ask you if you are sure you didn’t violate any of the casino’s General or Bonus T&Cs. This could lead to a situation you are describing. Please let me know so I can understand your problem better.

Thank you in advance for a reply.

Best regards,

Kristina

Dear James,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.