The player from Indonesia is struggling to get in touch with the casino’s support. We rejected the complaint because the player didn't respond to our messages and questions.
Coduca88 Casino - Player is not satisfied with casino services.
Amount: 122,222 Rp
Coduca88 Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
Coduca88 Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.5. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Agus
Unregistered user
Public
4 years ago
The site has no active live chat service, and there is no contact number that can be contacted when a member handles complaints
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Agus,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I found live chat, but, it wasn’t available at the time, so there is a chance, that they are working in specific hours only. However, you can always get in touch with the casino via email. I found this in the ‘Contact us’ section:
Please let me know if there is anything else, I could help you with.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Agus,
We are extending the timer by 7 days. Please, if there is anything else we could do for you, let us know in the given time frame, otherwise, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
