The player from Germany is requesting information regarding restricted jurisdictions. We rejected the complaint because the player didn't respond to our messages and questions.
CoinDragon Casino - Player is enquiring about restricted countries.
Amount: ??
CoinDragon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
CoinDragon Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
There is casino and where can you not gamble?
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Horno,
Thank you very much for submitting your query. I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that you would like to register a new account?
I have checked terms and conditions regarding restricted jurisdictions, and this is what I fund https://www.coindragon.com/info/terms-and-conditions:
"United States of America, the United States Territories, the Netherlands, Curacao, Dutch Caribbean Islands"
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Horno,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
