The player from Arkansas withdraws $6,000 and $13,000 but only receives the first amount. After submitting verification for the second withdrawal, her account is closed for suspected fraud. She is now locked out of her account and unable to retrieve her funds.
Crown Coins Casino - Player’s account has been closed for suspected fraud.
Amount: $20,000
Crown Coins Casino
Safety Index:Very highSafety Index
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9.8
Crown Coins Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
6d 4h 27m 15s
Case summary
19 hours ago
Public
Public
yesterday
I cashed out $6,000 a few days ago and then $13,000. They sent me the $6,000 and still let me make many deposits while I waited for the $13,000 then wanted verification of card. Sent that to them and they said it failed. After a few days trying to talk to someone they closed my account for suspected fraud. Nothing i did was fraudulent. Now I'm locked out, they kept my money and no way to contact them
Public
Casino Analyst & Complaint Specialist
Public
20 hours ago
Dear k_riley27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Crown Coins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please specify if you used the same payment method for both withdrawal requests? Was it the same as for your deposits?
- Did you pass the full KYC verification before you lost access to the account?
- Can you clarify if you received any specific reasons for your account closure?
- Please specify what your account balance was at the moment of closure (amount of SC and GC).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Public
19 hours ago
The deposit was from the same card. I won 27,000 and cashed out 6,000 and kept playing then cashed out the 13,000. I had passed all verification but when it came time to cash out the 13,000 they wanted to verify the card. So while waiting for them I cancelled the withdraw and started playing on the 13,000 and ended up with a little over 20,000 but I couldn't withdrawal so that's the balance in my account when they closed it. I have the message they sent
Casino Guru is examining the case
