The player from Austria encounters issues withdrawing his winnings of €6,500 from crownplay4.com. After the first payout, he has three pending withdrawals, which were canceled after 17 days despite no verification requirements and him having submitted all necessary documents.
CrownPlay Casino - Player’s withdrawal has been delayed.
CrownPlay Casino
Safety Index:HighSafety Index
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8.8
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Opened
Current status
Waiting for player to reply
1d 21h 19m 19s
Case summary
5 days ago
Public
Complaint Resolution Center Team Lead
Public
1 month ago
Dear al7209,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you made that successful withdrawal?
- Which payment method to withdraw your winnings have you opted for?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Visitor
Public
1 month ago
Translation
On May 11, 2025, I received the first and last payout on my Mastercard.
The deposit and withdrawal method was the same —> Mastercard
I have never activated or used a bonus.
LG
Edited
Automatic translation:
Public
Visitor
Public
1 month ago
Translation
Two transfers of €500 each were made today, but unfortunately, my bank's Geo Control rejected the payment. This is strange because it worked for the first withdrawal. I've now deactivated Geo Control, and it should work now. I reapplied today and am waiting again.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 month ago
Thank you for your reply, al7209. Hopefully, the newest withdrawals will be processed successfully. Please keep me updated about any further developments.
Public
Visitor
Public
3 weeks ago
Translation
Nothing has happened so far. I received this message yesterday.
Automatic translation:
Public
Visitor
Public
2 weeks ago
Translation
The money transfer to the debit card was rejected by Erste Bank's Geo Control. This is only possible in conjunction with the IBAN.
I've now deposited with my Visa card and requested two withdrawals, so it should work. Now we're waiting another two weeks. Regards
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
Thanks for the updates. Let me know if there is anything new, so we can proceed with this case accordingly.
Public
Complaint Resolution Center Team Lead
Public
5 days ago
Dear al7209,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
al7209 has 1d 21h 19m 19s to reply
