The player from Germany experienced issues with a delayed 500 Euro withdrawal to his Jeton Wallet from cryptobetsports.com, despite having received a confirmation email stating it was completed. He contacted customer service multiple times, but his problem persisted. After several communications, the casino acknowledged issues with the payment provider and re-credited the funds back to him, allowing him to request a withdrawal via Bitcoin instead. Ultimately, he successfully received both withdrawals of 500 Euros, resolving the complaint.
CryptoBetSports Casino - Player's withdrawal has been delayed.
Amount: €1,000
CryptoBetSports Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
CryptoBetSports Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
Translation
Hello, I have a verified account at cryptobetsports.com. On 11/28/24, I initiated my first withdrawal to my Jeton Wallet, and it was processed within a few hours. After receiving the confirmation email, the money was immediately available in my Jeton Wallet.
On 12/23/24, I initiated another withdrawal of 500 Euros, also through Jeton. A few hours later, I received an email stating that the withdrawal had been successfully completed. A Jeton withdrawal usually reaches my Jeton account instantly, with no waiting time. To this day, the money has not reached my Jeton Wallet. I have sent several emails to CryptoBetSports. The customer service is an absolute disaster. With luck, I received a single reply a day later, stating that they would investigate and get back to me. Nothing has happened so far. I'm hoping for some assistance here. Attached is my conversation with Jeton and the evidence that my withdrawal was supposedly completed.
As proof of the correctly completed withdrawal, CryptoBetSports should be able to provide me with the Jeton transaction reference number.
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Complaint Specialist
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6 months ago
Dear AK1982888,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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6 months ago
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I don't know if you understood my problem. The provider says that the withdrawal was completed successfully. However, the money has not arrived in my Jeton account. If a withdrawal via Jeton is completed successfully, then the money is immediately in the Jeton wallet. But that is not the case. With my first withdrawal, the money was also immediately in the Jeton wallet after I received the email that the withdrawal was completed successfully. So where is the money?
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6 months ago
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I think my case is the same as a previous customer here.
https://casinoguru-de.com/cryptobetsports-casino-the-payout-of-the-player
I have exactly the same problem. The withdrawal is reported as completed, but the money is not in my Jeton account. I hope someone can help me here too.
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Complaint Specialist
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6 months ago
Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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Casino Analyst & Complaint Specialist
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6 months ago
Hi AK1982888,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
Dear CryptoBetSports Casino, I would like to invite you to engage in this discussion and assist in addressing the player's complaint. Could you provide additional details about the case? Specifically, when was the withdrawal processed on your side? Could you also share the transaction reference number so the player can verify the issue with Jeton directly? Alternatively, it would be greatly appreciated if you could reach out to the payment provider to inquire about the payment status.
I'm looking forward to hearing from you. If you have, please send to send it to my email [email protected].
Kind regards,
Natalia
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6 months ago
Translation
The problem still exists. Today I received the following email from CryptoBetSports.
We are trying to resolve the issue, allow us some more time, we apologize for the inconvenience.
Warm regards,
The CryptoBetSports team
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Casino Analyst & Complaint Specialist
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5 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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5 months ago
Translation
Yesterday I made another withdrawal of 100 euros. Today I received an email that the withdrawal had been successfully completed via Jeton. This withdrawal has not arrived in my Jeton account either. This company sends emails that the withdrawals have been successfully completed, but the money never arrives. This seems to be a complete scam company.
This casino should get the worst rating a casino can get. There are real scammers behind this company.
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Casino Analyst & Complaint Specialist
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5 months ago
Thank you for the updates, AK1982888.
We're still waiting for the reply from CryptoBetSports Casino.
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5 months ago
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How can it be that such fraudsters are allowed to continue operating? What can you do against this kind of fraud? This is definitely a fraud. You can see that the CryptoBetSports representative is not answering here. Because he knows that CryptoBetSports is cheating its customers. I made two withdrawals of 500 euros and 100 euros, which were supposedly completed successfully. I never received either of the withdrawals. I also still have over 500 euros in my account at CryptoBetSports. So the casino is cheating me out of over 1100 euros.
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Casino representative
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5 months ago
Good morning
Apologies for the late response.
Unfortunately we have had issues paying through that payment provider. As a result we have re-credited the funds back to the user and have requested the user to do a new withdrawal request through crypto.
Many thanks
Sensitive attachment
Sensitive attachment
5 months ago
Translation
Hello, I can't withdraw via cryptocurrency. See screenshot. It tells me that I have to deposit with it first. My very first deposit on CryptoBetSports was via Ethereum.
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Casino representative
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5 months ago
Hi
You will be able to withdraw via USDT TRC 20
Please let me know if you have any issues
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5 months ago
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Because of the Mica regulation, USDT is no longer offered on my wallet. I would prefer to pay out via Bitcoin
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Casino representative
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5 months ago
Sorry for the issues you are having. You should be able to request the withdrawal via BTC however, even if you havent made a deposit by this method.
Could you log out and back in again as this option should be available for you
Thank you
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5 months ago
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Hello, I have now requested a withdrawal via Bitcoin. Now I'm just waiting to see if the money will arrive.
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Casino Analyst & Complaint Specialist
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5 months ago
Thank you for the updates, CryptoBetSports Casino.
Dear AK1982888, please, let us know once you successfully received your funds. Hopefully, it won't take long.
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5 months ago
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I received an email at 4:20 p.m. that the payout was successfully completed via Bitcoin. The money still hasn't arrived. Do you have a transaction hash?
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Casino representative
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5 months ago
I have the transaction hash but as its sensitive information, could I send in a PM or email?
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5 months ago
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I have received the first payout of 500 euros. I have just requested a second payout of 500 euros via Bitcoin, as I can only withdraw 500 euros per day. When the money has arrived, I will let you know and everything will be OK.
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Casino Analyst & Complaint Specialist
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5 months ago
I'm glad to hear the first payment was received successfully, AK1982888. As you initially set the disputed amount of the complaint as €500, please specify how much money is left to withdraw. Will another payment of €500 be the last one or do you have more balance available for a withdrawal?
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5 months ago
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500 euros is the last withdrawal now. Then I still have 100 euros in my account and I want to keep playing with that. I originally wanted to withdraw 1000 euros, but you can only withdraw 500 euros per day. As soon as the money arrives, I'll let you know
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Casino Analyst & Complaint Specialist
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5 months ago
Thank you, AK1982888. I hope the second payment reaches you soon, and I look forward to your updates.
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5 months ago
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I have just received my 2nd payout. Many thanks to casinoguru for the help. Everything is OK now. If I have any problems in the future, I will let you know. ??
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Casino representative
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5 months ago
Good morning, and happy Friday.
Glad to hear all withdrawals have now been received.
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Casino Analyst & Complaint Specialist
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5 months ago
Dear AK1982888,
I'm happy to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to contact our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services or accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
www.kpvfaw.com
