Hello I wait for my withdrawals of 900 eur the last 10 days and nothing happens also the chat says the same thing again and again and after so many times I request for my WINS they close my account and still don’t pay me.. NEVER ON THIS CASINO AGAIN I NEED HELL FROM SOMEONE

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Επικεντρ?θηκα μ?νο σε καζ?νο και live casino και ναι ε?χα περ?σει επαλ?θευση και ?λα μου τα κ?ρδη ?ταν συγκεντρωμ?να χωρ?? μπ?νου?.. χρει?ζομαι ?μεσα βο?θεια ?στε να π?ρω τα κ?ρδη μου

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina