The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
Drip Casino - Player believes that their withdrawal has been delayed.
Drip Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Drip Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 20h 45m 22s
Case summary
yesterday
Public
Visitor
Public
1 week ago
Translation
Withdrawal problem at Drip Casino: possible scam
On Thursday, June 19, 2025, at 3:00 a.m., I made a bank transfer withdrawal from Drip Casino. I was informed that it would take up to 3 business days for the funds to appear in my account.
So far, so good. But the problem begins with the lack of consistency in customer service:
1. I was told to contact them again at 8:00 UTC for an update on the status of my withdrawal.
2. I did it on time, and the chat was answered by a bot, not a real person.
3. To top it all off, the bot responded that the information I had been given earlier was wrong, with no clear explanations or coherence.
4. Today is almost the third business day, and I still haven't received the money or a concrete response.
5. I have no case number or real tracking of my request. Only generic messages and automated responses.
I'm starting to get seriously worried that this might be a scam. In previous withdrawals using the same method (bank transfer), the money arrived the same day or within a few hours. Why not now?
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear joaquintorresconejo5,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Visitor
Public
1 week ago
Translation
My problem, in addition to what I mentioned, is that I am not being respected as a client and they are giving me false information. They tell me to wait 3 business days and apparently, according to what you tell me, I have to wait longer, and they also respond to me with bots that give me erroneous information. If I don't deposit the money, I will have lost a lot of money and I am worried that this page is a scam, because I have read similar cases and it worries me.
Automatic translation:
Public
Complaint Specialist
Public
yesterday
Dear joaquintorresconejo5,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
joaquintorresconejo5 has 5d 20h 45m 22s to reply
