The player from the United Kingdom requested a withdrawal of her winnings on May 24th, but it has been a month without completion. Despite multiple inquiries through chat, she receives repetitive responses stating the issue has been forwarded to the finance team.
Electric Wins Casino - Player's withdrawal is delayed.
Electric Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.3
Electric Wins Casino has a Safety Index of 0.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
3d 22h 39m 2s
Case summary
3 days ago
Public
Visitor
Public
1 week ago
I withdrew my winnings on the 24th may they told me can take 7 to 21 days I’ve been on chat numerous times and they just repeat the same thing saying they have passed information on to finance team and still nothing
Public
Complaint Specialist
Public
1 week ago
Dear jvk4rf68gt39,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your withdrawal request as supporting evidence? Share it here or send the information to my email at [email protected]
Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Visitor
Public
1 week ago
No successful withdrawals first time I’ve played I did have a bonus but I played it through and it was not bonus money I’ve been blocked on chat now have sent email I passed the verification
Public
Complaint Specialist
Public
3 days ago
Thank you very much, jvk4rf68gt39, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Electric Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.
Casino Guru is examining the case
