The player from Italy played a game but encountered an issue where his balance disappeared. We rejected the complaint because the player stopped responding.
Eurobet.it Casino - Player’s balance disappeared.
Amount: €15
Eurobet.it Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I entered the live casino in lightning roulette with my balance after making a couple of plays I decide to exit with a balance of 15.10 euros but they have not been returned to me what should I do? all this a little while ago on 10/01/2023 I also sent an email to assistance but nothing
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear filippoferrara1998,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Could you please advise if you’ve contacted the game provider about the issue? Can you access your game log from the relevant time period?
If you have more information that would help our case, please forward it to me. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
Public
Public
2 years ago
Translation
yes, I contacted the eurobet customer service number and I was told that they would reappear shortly but still nothing, yes, I can access the gaming account if needed, I send the gaming account number
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear filippoferrara1998,
Could you please forward relevant communication between you and the casino to [email protected]?
By 'game log' I am referring to a list of all the bets taking place that serves as a recording of your gaming activity. Can you access it, or request it from the casino? Are the bets made in the lightning roulette recorded there?
I'll look forward to your reply.
Public
Complaint Specialist
Public
2 years ago
Dear filippoferrara1998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
