The player from Hungary had his winnings confiscated without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
ExclusiveBet Casino - Player’s winnings have been seized.
Amount: €1,065
ExclusiveBet Casino
Safety Index:Above averageSafety Index
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6.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The funds were seized for no reliable reason
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Michele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your winnings have been confiscated? Have you accumulated them with or without active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Michele,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
