i deposited ￡40 played with that for a while my winnings increased to over 500 pounds so continued playing and decided to withdraw so sent verification docs and were accepted set up withdrawal for 500 pounds withdrawal was accepted after a few days to allow checks congratulations on your winnings it will be wire transfer to your bank 7 to 21 business days that was on the 23 of June 2025 i have deposited further funds after receiving the withdrawal been accepted i tried e/mails 4x no reply what a surprise so i am on the assumption i will never see this money

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

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