I made my first deposit here using my mastercard. After losing that I was granted cashback. After wagering i wanted to withdraw the $150 but the only available method on my account is bloody VISA!!! No bank transfer, crypto or ewallet.. nothing. Even tho on the website it states there is many withdrawal method options!!

I have never ever seen this anywhere before. EVER!!

I went on chat and they couldn't lie straight in bed! They said yesterday it's because all the other options are undergoing maintenance.... that's ridiculous. I'm not an idiot. It's also now been over 24hrs and it's like bashing my head against a wall.

Yes my account is verified and I didn't use a welcome bonus with my deposit, I think that's why they granted cashback.

They also said the cash out options available to me are dependent on location and the type of account mine is. Excuse me what???

I have emails of the chats.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Extreme Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when are you attempting to withdraw your winnings from the casino?
• Have you made any previous successful attempts to withdraw winnings in this online casino?
• Could you please explain what you mean by a Visa not working for withdrawals in Australia? Have you had any such experience in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened my account on the 27th of may, made my first deposit then attempted withdrawal the same day. Im not 100% definate if visa can be used to withdraw in Australia, maybe it's mastercard that can't be used, but it's irrelevant really because i don't have a VISA card.

No I haven't had any successful withdrawal, this is my first attempt but it looks like doubtful it'll be successful because nothing has changed. I keep logging in and checking and have emailed support but have not had a reply.

Thank you very much, Smurfin123, for providing the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

FYI i keep regularly logging in and still the only cash out option is VISA and my balance has not changed.

Hello Smurfin123, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Extreme Spins Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Smurfin123,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino is using fake license, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Matej