Llevo desde el día 10-6 esperando 2 reintegros de 50 y 40 euros

Dear Josevelezo11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the refunds you have been waiting for.

To assist you better, could you please provide more information by answering the following questions:

• Could you please specify why the casino promised to pay you two refunds?
• Have you received any communication from the casino regarding the status of your refunds? Please forward me the email you received from the casino regarding the refunds at [email protected].
• Have you contacted the casino’s customer support regarding this matter? If so, what was their response?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Te envío la reclamación que he hecho a dar pirate y los reintegros

Ahora me pasa esto

Dear José María Vélez Ortega,

At this time, we do not have Espa?ol speakers available, and conversations from our side will be held in English. We apologize if this may cause any inconvenience.

Thank you for contacting our support team.

After checking your account I can see that verification is not needed at the moment.

In case verification is initiated in the future, you will be able to upload any requested document from the Verification tab of your profile. This can be found under "Settings => Verification" in your account. 

If you have any additional questions, please, do not hesitate to contact us via email [email protected] or via Live Chat. 

Best Wishes, 

Customer Service

Thank you for your response.

Have you made any successful withdrawals from this casino before?

Are the withdrawal requests still shown in your account as pending, or have they been cancelled by the casino in the meantime?

Did you accumulate your winnings with or without a bonus?

Si. Todavía se encuentran pendientes

Thank you very much, Josevelezo11, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.