Registered, won back the bonus, tried to withdraw, they thought up a duplicate account, they blocked it, okay, at least I didn’t manage to transfer money to them. 90 apartment building one router if that.

Dear Konstantin,

Thank you for submitting your complaint. I am sorry to hear about your troubles. Could you please confirm if you’ve already verified your account at this casino? Also, could you please forward the email from the casino stating why they blocked your account to me? Lastly, could you specify which bonus you played with? Thank you in advance for your reply.

Best regards,

Satrio

Dear Konstantin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards & happy holidays

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.