The casino accused the player of irregular betting pattern violations. As a result, the casino confiscated his winnings.
FirstWin Casino - Player’s winnings have been confiscated.
Amount: 1,600 $
FirstWin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
FirstWin Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Chong
Unregistered user
Public
5 years ago
Win 1600, withdraw out put approve. 2hrs never money. Ask customer service say irregular betting pattern. Conficate my money and profit
Public
Casino Quality Specialist
Public
5 years ago
Dear Chong,
Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Did you claim any bonuses at this casino? If yes, could you please specify which bonus it was? Also, could you please forward any relevant communication between you and the casino to [email protected]? Thank you so much for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Chong,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
