The player from Quebec faces account closure and false accusations of creating multiple accounts after making a large deposit and claiming a Welcome Offer at Flush Casino. He is now seeking at least a refund of his deposit, feeling that the casino is attempting to unjustly take his money.
Flush Casino - Player’s account has been closed.
Amount: $520
Flush Casino
Safety Index:HighSafety Index
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8.2
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Opened
Current status
Waiting for player to reply
5d 23h 59m 8s
Case summary
yesterday
Public
Public
2 days ago
After A quick google search, I was recommended to come here and try to dispute a false accusation this Casino is making of me.
May 6th 2025 I signed up to Flush Casino and took part in the Welcome Offer they offered me by e-mail.
I made a rather large deposit of $520.00 usd Via BITCOIN through my personal Blockchain account and claimed the Welcome Offer.
I must have been spinning slots for at least 1 hour with a winning balance of around 4000.00 usd before all of a sudden I was kicked out of my account and barred from logging back in. I went on chat and they made me go through some diagnostic tests but nothing worked to get me back in playing.
They told me someone would reach out to me but no one has so, I went back on chat support and to my surprise, I was being told that I had created multiple accounts and was taking advantage of the Welcome offer. This is disgustingly untrue and seems like some desperate attempt to rob me of my deposit and hopeful winnings had I cleared the wagering requirement.
So now I am here fighting for AT LEAST my deposit back as after this incident it is clear this is not an honest casino worth spending my time on and no longer wish to risk my money in not only playing Casino games but having to deal with a sketchy administration.
Public
Complaint Specialist
Public
yesterday
Dear Luckyeric7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Luckyeric7 has 5d 23h 59m 8s to reply
