The player from Czech Republic has been logged out of his account several times while playing. We rejected the complaint because the player didn't respond to our messages and questions.
Fortuna Casino CZ - Player’s experiencing technical issues.
Amount: €22,000
Fortuna Casino CZ
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Fortuna Casino CZ has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
martin
Unregistered user
Public
5 years ago
Translation
You vote during the game at Fortuna Casino ... It is impossible for a client to lose money and be logged out of his respect !!!!
Cheaters
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? Is this technical problem persisting or it happened on one occasion only? Could you please specify under what circumstances you have been logged out of your account? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Martin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
