The player would like to withdraw her winnings and close the account, but the casino isn’t responding. We rejected the complaint because the player didn't respond to our messages and questions.
Fortune Clock Casino - Player’s withdrawal has been delayed.
Amount: €350
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Fortune Clock Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Ulrika
Unregistered user
Public
4 years ago
Translation
Get no response need my Mail.
Want to withdraw money and close the account as it feels very insecure.
No communication nor does the chat on the website work.
How do you make withdrawals when you put money with Trustly?
I say absolutely NO to this casino.
Not recommended.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ulrika,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm you successfully passed the KYC? Did you accumulate your winning with bonus play, or not?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ulrika,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
