Was told I’d receive this on the 13th June still haven’t received this money, now a specialist team is looking into it. Why ? I don’t know, I’d won 100 pounds after the 200 pounds and that was paid in. I don’t know why there dragging their heels on this.

kyc confirmed too

Dear saracox1971,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Okay thanks for your advice I’ll hopefully not be back in touch

regards

Sara

Dear saracox1971,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi no I still haven’t received my winnings, the casino put the money back in my account and I withdrew again using a Visa and not Mastercard logo. Not sure if that makes any difference. They said it’s been sent on their side and it’s the payment provider that’s causing the issue. This is the email I received

We see that some of your applications have encountered technical difficulties on the part of the bank. We have already contacted the bank and expect the situation to be resolved in the near future.

not sure which bank they mean either, ive ￡122 pounds waiting too but i have been paid out for 75 pound and 100 pound, so I’m pretty much confused !!! Hopefully you can shed some light ive never come across this carry on before

Dear saracox1971, please allow me to ask you a few questions, so I can understand the whole situation completely.

How many withdrawal requests do you currently have pending?

And how much money do you have in your casino account?

Do I understand correctly that you have additional funds you want to withdraw?

Could you please send me a screenshot of your withdrawal history showing the details of each withdrawal? Send screenshots to my email at [email protected], or post screenshots here.

HI

2 pending withdrawals, and had 2 paid in my bank I’ll email you screenshots of the recent successful withdrawals

one was requested on their side and 13th June and still not paid out

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear saracox1971,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika