Hi there,

I met the wagering requirement, and the bonus money turned into real money. At least, that was what I thought until i tried to withdraw.

all bonus money was debited by the casino. Reason: the maximum bet size was exceeded: 5 euro spin of 50 cents per line.

Though, I was able to make the bet. I am used to getting a message that a bet cannot be placed if the limit was exceeded. My question is: is the casino in the wrong to accept my bet in the first place? Or is it my own responsability to stay below the maximum bet size?

To make the situation even more shady: Every bet exists automatically of 50% real money, and 50% bonus money. During my playing, it constantly showed my real money balance and my bonus money balance. After meeting the wagering requirements, the bonus money got transferred to my real money account. Here comes the most shady part: ALL WINNINGS, also the real money winnings which were always shown on my ‘real money balance’, has been redeemed by the online casino. I already spoke to my lawyer about the situation, he is 100% convinced that the real money balance can never be redeemed by the casino due to the exceeding of the bonus policy bet restriction.

How do you perceive this? The casino was Slotmonkey.io.