I guess you can now withdrawal your funds, congratulations man.

I got my money today.

Thanks to casino guru, I really appreciate??

Congratulations....it was 3 of us that were tagged on the message curacao sent but 1win managed to confuse Natalia into believing that I am Hafsat,I actually still didn't understand the situation well,but they said someone used my email adress to open another account with 1win,and curacao tagged us both,meanwhile we all have different complaints and we are different persons.

Hello!

I'd love to read such news every morning ??. Big congratulations and a huge hug!

I wish you a decent and entertaining casino with tons of games and kind, responsive support ??

Hello Abdulrahaman,

has curacao provided you with some additional information? ?? Though, I guess that I know the answer...

Yeah it is the answer.

I haven't gotten a response from them.

Hello, was it possible to make a new withdrawal? Did you try again? I see in your complaint that we are still waiting the answer from casino. I am curious to hear the result. My fingers are crossed.??

Hello abdurahman and hafsat could you give me the mail for contacting the authorities i sent thousand mails they didnt answer

Alright, you can send to the below emails.

but I'd love to advise you to allow casino guru help you first, if there's no response from the casino or you aren't satisfied with the gurus decision, then you can contact the licensing authorities.

[email protected]

complaints-dispute--gaminglicences.com

[email protected]

[email protected]

[email protected]

[email protected]

I emailed the casino on its official email, that the conversion in payment was higher that the normal rate.

I needed an explanation and correction, only for the casino to ask for my details that they needed to verify my account???? I'm still wondering how they operate!

[email protected] ?

They never answer. I contact them 2 MONTHS non stop everytime mail no answer, never use these bookie

I got a response today, few hours after my complaint....what I'm curious about is....

....what does verifying my account has to do with conversion of currency?

I believe they are unprofessional with thier work!

The moment I send them my documents, they'll block my account and qoute the 9.7 phrase!

Anyway I do not have money with them,I already played the little amount off!

Hello,

normally I'd never said that I'm happy that you played away your balance, BUT in this case, I simply have to.

This casino ignores players' complaints through those we try to find out why player's accounts got blocked and their winnings unpaid. ??

I think that the most "favorite reason" is the rule 9.7 - multiple accounts is, right?

If I may, always check the casino's reputation in advance, much better ivesting some time to make sure the site is quite ok rather then spend months waiting for the money won in a bad casino.

I regret having chosen this bookmaker 1WIN , I have never had an answer to my emails since August 2022, which is serious. I regret not having seen the reviews before registering too bad I could not.

Thank you for the kindly advice!??

So sorry, my friend's are in same shoe as yours!

We are waiting for the answer and especially for the help of CASINO GURU, they are the only saviors.

Indeed, just stay updated!

I'm quite concerned about whether the casino will join the complaint and give us a chance to sort things out.

Don't want to scare you, but some complaints and players were completely ignored by the casino ??...

You are most welcome.

As far as I noticed, 1win casino is well advertised on several platforms and media channels, so I just want to know how exactly did you come across this casino? Can you tell?