Hello,

I wish I could add some positive information to this subject, but I think that we all know that it's just about waiting for now.

Best of luck to all players with the same problem ??

There is something about 1win, when registering an account with them,they don't ask you to verify any of your contacts, be it your phone number nor your email address, you just register and deposit,and then you begin to play games on the site.

The only time you confirm a code from your email address is when you request a withdrawal.

I think not verifying a user in the beginning is also another form of duping!

What baffles me more is that most players tend to become unresponsive to their complaints, meanwhile at the end they don't get thier money back and casino guru end up rejecting the complaint, and I don't think that affects the casino in anyway!

Someone told me that it's just an empty talks,that the casino said the accounts cannot be restored and since www.kpvfaw.com does not have control over them,they'll decide to ignore casino guru.

But I emphasise we don't give up,even if the money does not come out, atleast other viewers will see the type of site they are,and will be careful to play at the site!

More black points to the site will atleast reduce its genuineness and can make them change or short them down!

Seeing alot of Nigerians 1win's accounts been closed gets me more worried, although there are alot of complaints from Brazilians and Canadians, but why will they accept participants when they know they will eveentually block thier account together with thier funds inside???

I think 1win operates on low facilities that is not good enough to be able to identify fraudulent activities from playing games and winning.???♀?

I'm with deenah, we shouldn't relent, it will be better if we respond to the representatives trying to help us in getting our issue resolved.

For I can see the platform is almost tagged a scam/fraudulent company.

A company with 0.1 reputation out of 10...with the number of complaints at the moment, I think is almost thesame as fraudulent/scamming company.

I hope to see curacao see this,so they can react to it!

You've said it all, we shouldn't relent, just that my complaint analyst have not been responsive for about a week now??

I don't know what's going on!

Meanwhile I will keep visiting the site on daily basis,so as to respond to thier questions!

Hello Hafsat,

I checked your complaint only to find out that the casino has not yet replied via the complaint thread as was requested by Natalia. ??

I guess there is nothing we can do about it under such circumstances, I'm sorry.

Hello Abdulrahaman,

I wish I knew what was the conversation between the casino representative and Natalia about. Sadly, it seems that there are still some sorts of irregularities, if I may guess, otherwise the complaint would have been already closed - one way or another. ??

Let's see the next progress. ??

I didn't expect less, they've got nothing against me, they're fraudulents....they just decided to steal away my money!!

Thank you Radka.

Hello,

so it's finished. ??

I'm sorry we could not help you.

Allow me to repeat, only play on trustable sites. Consult the list of recommended casinos to stay safe.

A wish you best of luck in the future ??

Yeah they've decided to go away with my money!

You see the reason I play on 1win site is because they let us pay in Naira(in a considerable rate)and gives us dollars in return, when I cash out, i will be able to pay some of my bills that is dollar related!

The exchange rate in my country is quite high!

The problem is that many casinos that come directly from Africa are pure scams. I understand it's better for you when you can play with your local currency, but the advantage is lost at the moment when you realize that the casino won't pay you anything.

Actually, there are legit casinos from Africa, I can boastful say bet9ja and sporty bet are legit.

But I will prefer where I get paid in dollars!

Sometimes it's not about the gambling, also the site advantages!

Although the 1win rate had highly increased....it now have more disadvantages and higher risks to play at!

The site offers from classic slots to crypto slots, betting eSports and all sorts of bonuses, payment methods and what have you, but something important is missing. They don't provide any information of who they are. They showing up all over the place but there is not much information online to be found. They are registered in Curacao and can be played in India is more or less all I found out. I will not join them or make a deposit

You've done yourself good for not joining them!

They don't really ask for verification at the beginning, you register instantly without providing ya person details(like date of birth)

And sometimes get paid after winning....then suddenly they'll ask for your document for verification, and after you provide them with it,they will accuse you of breaching the p.9.7 clause and then they close your account together with your funds inside!

Well, they claimed to be a Russian company but their headquarters is in India.

It is a very dangerous place to play at,I can boastful say they're fraudulent company,cus I got blocked together with my funds inside, they didn't even specify the actual reason for closing my account together with my funds inside.

The didn't ecen respond to casino guru, atleast to give room for resolution, they are totally scammers....I dare them to deny this with proofs!

Hafsat, I'm so sorry about your case!

We never can say where ours will result to aswell....talking about 1win, if we are getting paid then i will call it one in a million with lots of advantages....they've more than 100 game providers, this make you play game of your choices.

They pay in favourably methods!

But the dark side of them is withholding people's funds and closing their accounts...other bookmakers might void the willings and refund the money before blocking the account!

But 1win's terms is very unfair and don't actually specify reasons for doing such!

I have my own little set of rules I follow for online casinos.

1. Always do some research before sign up to a casino.

2. Never makes a deposit before everything is verified.

It's something I stick to.. And if a casino tells me they only verify with my first withdrawal I ask them too close my account.

This is true,and this is the rule I'm adopting aswell!

I'm sorry we were not able to help you.

I think that among other great suggestions you were given to stay safe, you can also try some no deposit bonus first and make your choice in accordance with how smooth the verification and the possible payout were.

If you do not win anything, you can at least try live chat r support to see how well they respond to the player's inquiries.

Just a suggestion ??