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Sadly, it happens. Were you asked to provide some documents multiple times? That's what I found very inconvenient myself.

yes I had already sent in what they wanted when I registered on their site in March, but thought it was clear when no one replied that there was something missing?? at least that's what most other casinos do, I have to send duplicates of most things??????tomorrow it will be two weeks since I started requesting withdrawals and then they asked for a document since then it has continued, like every three days????????

How long time you wait for your first whitdrawl?

I agree, I guess.

Once some documents are missing the casino should inform the player. Alternatively, if those documents are uploaded directly from the casino's website, a player should check the status of each document from time to time. It depends on how the verification works technically, right?

Well, I have never played there, just said I hate to see players forced to provide the same documents over and over again - in general.

the casino does it on purpose... some casino have rules "documents are checked with 48 business hours" and if you they sent documents after 48 hours they demand another... and all in all it can take more then 2 weeks and it is in accordance with the regulations. It is not fair... but there is always excuse... KYC... i have this situation many times ?? In Poland one casino doing this every time... and you cannot prove them nothing because KYS is explain... but if this happen to often and start to be burdensome you can execuse you rights. How to do this? Sent this same documents but change their name and turn them around or move to left or right site... if they will accept this documents you can prove that they dont have reason for reject this documents early. Why? because this is the same documents that you already sent to them ??

it was really smart????just want my win, was so happy when I won??but that feeling didn't last long and still haven't got it after 2 weeks????

no success for my payouts yet????So disappointed

As I can see in your complaint two days left for the Team to respond. I know it has been a long time, but I ask you to wait a bit longer. They're doing their best, but sadly new complaints keep piling up...

????????I feel so powerless!

Thank you??????

they are going to pay out everything jsg has on my game account, I don't intend to wait more than what I have already done now?? they have nothing to say anymore because now it has been 6 days since the withdrawal this last time was made

Give us a chance to let them know that we're keeping an eye on your situation for some time. It works in some cases ??????.

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really appreciate your help??

Save the gratitude for the complaint handler and the complaint team, please?.

Be assured they always do their best to convince the casino solving all complaints is the best solution - the most rewarding in the long term - because we tend to inspire all players to browse complaints each time they consider trying a new casino. ??

I keep my fingers crossed for you! ??????

believe me from now on I will definitely do it, hR was lucky to have managed to play at the right casino before ????thank you for your commitment

Now it's on ????

so you don't think I'm going to see my money thanks for telling me how this works and makes me puch?? I came to your site by accident because I was looking for 21bet ratings and didn't really understand what I was getting myself into??just wanted help from someone and was so happy when I saw that you helped even though I'm from Sweden??????

Yeah understand if their rating gets low. But still The owner of that company is a major curacao license holder famagousta bv. The reputation of The license holder is on The like here not 21bets. So The solution would be to contact famagousta and to discuss this further with Them, regarding a payout of my funds that are seriously delayed. I mean curacao license is not anything that should be illegaly used right

Warm greetings to Sweden!????

It was a good coincidence you came to our forum back then. It doesn't actually matter where you're from, we do our best to support players across the globe. ?? As you now know, the gambling world is full of traps, and helping options are sometimes quite limited. This is when we step in.