Hmm, and when you click on the proof of address and the proof of debit card, is there nothing to attach?

I can upload documents there but they did not want these documents.

besides I am waiting for video verification, if they verify and ask for other documents I will gladly send them

this is what they requested and this is what I sent them

Okay, let's wait and see if we hear from them. If that's all they wanted so far, I wouldn't send anything else either.

And if they do not respond to you, we'll try to contact the casino.

Hello, my problem is that I want to withdraw money from the site but when I fill everything out I get an error message that everything is not verified with my account and when I go to verify it says "Your account is verified" please help I can't withdraw my money from the site

.....

Have you tried to contact the support regarding this issue?

It seems like a technical glitch, and only the casino could try to fix it, actually.

If the live chat won't be able to help you out, I found this email [email protected]

Try to contact them and let us know how it goes, please.

hi today the same thing again, it's some kind of joke.

I see that they write that they haven't managed to check everything necessary yet so you will have to wait. Probably more can't be done at the moment.

I know it's often not what the players want to feel but patience will be needed and I believe things will get moving soon.