Happy to help. ??

Just in case anything goes wrong with the transaction, the complaint may also be reopen. So, you don't have to bother with submitting another one if the need arise. Hopefully the money arrives shortly!

Ok withdrawal completed! Thanks everyone....

That is great, and thank you very much for sharing the information.

Hi I won about €2000 on 888

problem is that I can't withdraw them because I replaced my Postepay card but I kept the

same iban the problem

and that they want proof of the replacement of the card which unfortunately after calling and going to the post office several times they are unable to give me I have sent the documents several times but they still insist on the fact that I am not the person to whom the account is registered

Hey, if you managed to change the card how is it possible that you can't get any document from them that it really happened. I find that a bit strange and quite sad if they can't provide you with that. Did you ask why? If you used it as a deposit method, it's quite normal that the casino asks you for it.

By law, the Italian post office cannot provide it. I went to several post offices and called several times but it can't be done...no

I understand why then on my 888 account I used the card in my husband's name and they let me deposit several times instead after I won and asked to withdraw with the same card they didn't let me do it ... I sent any document in my possession even movements with the old card but they don't like it they should have also prevented me from depositing at least I would have understood that I couldn't put a card not in my name on the account!

This is something with which, unfortunately, you also have to be familiar. It is always written in the Terms that everything is to be used in your name and not someone else's. Otherwise it is a violation of the rules. The casino usually only finds this out during the verification process, so by registering you also agree to what is written in the Terms and you have to abide by it. If you didn't know that, you know now that this is not a good way to go.