1 year ago
Hey Alko26, I apologize that you are experiencing this issue. Can you confirm if you're using the correct email address, which is [email protected]?
1
Help me please. This casino deducted 1600 usdt from my balance. Here the player above posted a screenshot where, after wagering the bonus, they gave him 250 usdt, literally at the same time, I bet money for withdrawal, but they only gave me 100, although after I played back the wager, they left me with 250 and I continued to play with it and won 1700. They had exactly 250 left from this bonus, the rest was automatically written off. I have screenshots, all the evidence. They just brazenly wrote off the entire balance. I've been corresponding with them for a week. They serve breakfast and are not afraid of any complaints! Help
What did they answer me, did they tell me their email? I know her, I’ve been corresponding with them for a week. I presented to you the fact that on the 28th a person sent a screenshot of how he withdrew 250 usdt from the same bonus, and on the same day they withdrew only 100 to me, at the same time, I have the screenshots, they didn’t change any rules at that time regarding this bonus. Otherwise, after wagering the wager, 250 usdt would not have been left on the account. Further, these are already my funds and I have the right to play with them, which is what I did. So you sided with the casino? When there is a fact that they specifically withdraw 250 to the player from this bonus, I make a request exactly 10 minutes later for payment and they only withdraw 100 to me. So they changed the rules in 10 minutes?))
Of course I will file a complaint. Above, your colleague wrote very correctly, There is no rule that the maximum is only 100 usdt. At the time I accepted the bonus - There was no, they withdrew 250 and exactly 250 were left after wagering the wager. Moreover, even after three days they still withdrawn 250, and evidence of this is on your forum
Hey Alko26, please continue to reach out to our support team using this email: [email protected]. Rest assured that they will assist you. Thank you!
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.