Good evening, I made a withdrawal request on 2/2 and still pending approval. In communication with them, the answer is always that it will be completed in 3 days. I asked if he needed any documents for identification and was told no. How long do I have to wait for the money to be credited to my card? I did not use any bonus and the withdrawal I requested was with the same method as the deposits. In no other casino do they delay withdrawals. Can you help me get my money? Amount I requested for withdrawal €220

Hi, I think that if you wait only a few days it is not a disaster. Some casinos don't make withdrawals over the weekend so you may have to be a bit patient. We give casinos 14 days to sort out the withdrawal process. 

However, have you had any successful withdrawals in the past at this casino ? 

I saw that you also filed a complaint, so if you don't get your money in the time frame, our team will try to help you. 

I firmly believe that you will receive the funds and the complaint will be resolved successfully.

Everything ok! I received the money! Thank you

Perfect. ??????

As I said sometimes you just have to be a little patient and wait. That was also the case here. Enjoy your win.

However, if I could ask you, would you also write this information to Petronela in your complaint so that she can close it ? That would be appropriate. 

Thank you and have a nice day. ??

Hello...I am quite worried since I registered from Spain and I did not have any problems even though I have seen here that Amunra casino is not available in Spain. I have withdrawn funds and it is still pending...I am quite worried since I have a large amount to withdraw and seeing the negative complaints from users I don't know if I will be able to. Could you help me?

It is the worst casino where there is only money eat away from this casino the player never win only eat the casino away

Hello

Hi, I also noticed that players from Spain are not accepted by this casino according to our site. 

However, do you already have a verified account here ? Were you allowed to register here and have you played here for a longer time and had several deposits or was this your first one ? Didn't you notice earlier that players from your country can't play here ? 

Let me know and we'll see what we can do.

Hello, do you have a problem here too or did you just lose money in the casino and didn't succeed ? The casino always has an advantage over the player who always loses his money in the end, so it's not unusual unfortunately. 

Anyway, let me know where you stand.

Hey, would you like to say something about this casino too ? Do you have any experience you would like to share ? 

It is not yet verified, since it says on the page that it is not necessary yet and I spoke with an operator and he told me that it was not necessary yet, however I entered my information and my address in Spain and I was able to register and deposit the money without problem. The problem is in the withdrawal and even more so seeing so many negative comments...

Yes, I understand that, but if you didn't bypass the casino and you entered all your details truthfully and you were able to deposit and lose money here, then according to our fair gambling codex you should be entitled to winnings as well. 

However, when you filled out the registration form, did you also have to enter the country ? Also, when you spoke to the operator, did you tell him you were from Spain ? 

Either way, in this case I would recommend to file a complaint and our team would try to help you if there is a problem with your withdrawal. 

Just click here and open it. ??

Do you think you'll go for it ?  

Hello, at the moment they made my first entry, although they did not ask me to verify, I entered the country when registering and I had no problem. I'll comment on how the days are going. Thanks a lot

The problem is that I have asked the casino to permanently close my account now and every day for a week and they are ignoring me and not even answering my emails

It sounds good so far. ?? In any case, we are here. I look forward to hearing from you soon!

I see. A few days ago, you said you couldn't win in this casino, but the actual issue lies in the undisclosed account.

May I know what reason you provided to the casino, also how (in the chat or via email), and when you asked for the closure?

We usually take 72 hours as an acceptable time to cover all details for closing the account.

Additionally, do you have an active balance in the casino, please?

Thank you in advance for all these details. ??

Hello, I have 4 thousand euros in my account and I want to withdraw it. I have made a withdrawal request of 500 euros on March 11 and another of 500 on March 12. Today is March 13 and they said within 3 days they will come in. If they don't come in, what will I do?

Wait and see if they are true to their promise that's all you can do for now.

Hi, I'd be patient for now. We give the casinos 14 days to sort out the whole withdrawal, so you're just getting started. Since the casino gave you a timeframe, we'll see if they meet it. If not let us know, but keeping a cool head will be important. 

Anyway, do you have a verified account with the casino yet ? Did you play with the bonus or not ? 

I'll wait for the answer. 

No, I don't have any bonus, I made a deposit of 300 euros and I have 4 thousand. I won from crazy time these days. I sent them a message on how to verify the account and they replied that you don't need to be verified and that my withdrawal is pending.