Good morning, Mrs. Radka

Have you managed to establish any contact with the casino? It has been 15 days since the complaint was opened

Mornin' to you too! ??

I think you got it wrong.

I do not establish contact with casinos. You know I take care of the forum, I do not, on the other hand, handle player's complaints. You will always get the best update in your account - complaints, or via emails.

I can't see any response from the casino representative, though ??

http://www.kpvfaw.com/bet-nox-casino-player-s-winnings-have-been-confiscated

I understand and thank you very much for your help ??

I am sure that the casino will not contact me again in this matter, they are perfectly aware that they cheated and robbed me, I have never broken any regulations.

The only satisfaction is that the casino's rating will drop and I hope that no one will deposit any money there again because they are terrible scammers.

I sympathize with you and it is a pity that the casino did not respond to your reopened complaint. But it will probably stay that way and the case will not be resolved, although I would like to be wrong. 

All I can say is that I hope a similar situation will not happen again. Your case will also be an experience for other players. I wish you the best of luck. ??

Thank you very much ??

For other players who visit the forum, I do not recommend depositing funds to the Betnox casino, it is better to look for other, more reliable casinos.

Thank you Casinoguru for your help in this matter and for your time :)

Thank you for the positive feedback. I wish you wouldn't need to submit any complaints at all, unfortunately that's not how it works in the current world. Anyways, next time, try to find a casino with a higher safety index on our website. The chances of facing issues will be lower.

Good morning... I would like to ask about the rating of BetNox casino

After they defrauded me for such a large amount, they did not want to give reasons for their decision, they did not even respond in any way, their rating only dropped from 4.4 to 4.2

Don't you think that when a casino cheats people of large amounts, the drops in ratings shouldn't be more drastic?

Hi, I think in this case everything is as it should be. Our team closely monitors all the things that affect the safety index and evaluates everything just like in any casino. I think the safety index of 4.2 is quite low and if the casino continues to fail to address other complaints, it will fall down.

However, I am curious how the situation around the safety index of this casino will continue to develop. 

I understand you, but before my complaint the casino had a rating of 4.4

Don't you think that a drop of just 0.2 points from 4.4 to 4.2 does not motivate the casino to negotiate?

The amount for which I was defrauded is very high, so from the casino's point of view, they simply prefer not to say anything at all and lose the 0.2 points for evaluation, and not negotiate and then they would have to admit their mistake.

I understand your point of view, but I think that if the casino was able not to solve it now, it will be possible to do it again. From what I have seen, the other complaints that were unresolved had a similar number of black points and the casino itself with such a saftey index is not good. 

As far as negotiation is concerned, I don't think it would matter if the casino had a safety index of 2 or 4, if it doesn't want to answer, it won't. However, if there are more cases like this, the safety index will be lower. I think that the team in charge knows very well what they are doing and why the index has been lowered by such a value. 

I would like to remind you that the casino robs its players, they robbed me of 785 euros without suffering any consequences.

I do not recommend depositing any funds there

In this particular case I cannot agree with you because the casino got black points for not resolving the complaint so it affected them at least in the safety index. The fact that you didn't get your money back probably won't be returned, but at least you learned your lesson and know where not to play again. ??

Yes, I know that I will not get my money back, but from time to time I will remind you that the casino robs its players.

I also believe that lowering the casino's rating by 0.2 points is no punishment for the casino, the casino would rather lose these 0.2 points than pay out 800 euros

I worked for half a year for this winning and the casino stole the money without giving any reason

I am very sorry if the casino keeps doing this and if it continues to do so the safety index will decrease. Unfortunately, I am not here to say how much, because we have a special team that decides everything important around this.

I wish it would have turned out differently and no other players would have been in the same situation.

Of course I understand,

Therefore, if anyone reads this and intends to deposit any funds to the Bet Nox casino or its twin casinos, I strongly advise against it because their practices are very bad and they rob their players without even giving any reason.

Clearly it is necessary to help each other, I just wonder if all the players who have played here have similar experiences. I would like to see how many like you there are because most of them come with the bad but few with the good. Anyway, there is no need to turn a blind eye to such things and surely those who read this will be warned ahead.

I wonder if the authorities who license casinos are aware of how casinos cheat and rob their customers?

Are casinos really not responsible for their frauds?

If you lose, casinos treat people exceptionally well, but when you win something, the casino immediately treats customers as enemies and robs them of their winnings.

I think it also depends a lot on the casino's license. Whoever is around online casinos knows that some are not so reliable and even if players contact them, they may write them off only sporadically and sometimes not at all. 

It's hard to evaluate these things in the online world and that's why I personally wouldn't play in casinos too much. There are licenses that, when players turn up, they write it off and deal with the case and whatever the outcome, they handle the situation. Some don't even dare to do that and then it looks like that.

Is it possible to invite a casino representative to talk here?

Will we try to reopen the complaint?

Unfortunately, if the casino is not active on the forum, they won't answer you here. I understand that this is a sad situation, but it's been going on for a long time, if truth be told.

As for the complaint, you have to ask for a reopening yourself.