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A couple of days ago I registered at Bet4slot casino,,, I made my first deposit corresponding to the promotion, 100% everything was fine, the free spins were never fully credited, I overlooked it ????,, apparently everything was going well,,,

I made a withdrawal request for my deposit winnings,,,

I completed the verification procedure, and so far I have not received any response, either in the chat or by email.

But even worse now it turns out that it doesn't allow me to access any game in general, every time I try to place a bet I get an error and it restarts and so on,,,??

So, what is it about?

It does not allow me to make a withdrawal nor does it allow me to play,

help or support seems to be non-existent,

What kind of platform is it,,!???????????????,,,haaa

What a nightmare... Let's try to find something we can do about it. I would begin by addressing the error you have been encountering. Can you post it here, please?

According to our findings, however, the casino is relatively new and small, with limited support. So, I guess this is what it looks like when problems arise.

Well, keep trying the chat at least. As far as I could find in the terms, no email is mentioned; it is just referred to as support.

??,,,??,,,???,,,??,,,

,,,??

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https://photos.app.goo.gl/YbTgz7oPyyLShd9y5

??,,, small inconvenience of no importance,,,it is normal in some cases,,,

From compatibility,,,xd,,xd,,xd,xd,,,

and all those things that might have to do with the user,,,or something like that,,????

The importance is in matters of withdrawals,,,

What interest can the platform have if it doesn't process withdrawals?

pure advertising for illustrative purposes,,,

just a waste of time and money,,,money,,,cash??,,,cash??,,,

regardless,,,

that the casino is new and small,,,

What does that have to do with Christmas?

are there or are there not withdrawals,,,??

NOTE :

"Casino",,,(lucrative fun ??),,

so wigs,,,

Thank you for your attention.

Have a nice afternoon,,,

Well, I guess you just said it all and I have nothing else to add aside from suggesting a complaint to you.

Uhm, do you care to complain?

Here are the basics: http://www.kpvfaw.com/complaint-resolution-instructions ??

Have a nice afternoon too!

From what the casino shows, it is pure fraud,,, now it turns out that a large part of the balance has disappeared,,,to an unknown destination since I have not received anything in my account,,,

Do you think a complaint would solve this?

In my way of thinking and doing things, it seems to me that it was useless just to have bad times and waste time, right?!?

or am I wrong,,,????

Hello,

It's not just you who has problems, I had similar ones too but unlike I managed to get a certain amount of money reduced for 10 euros withdrawal fee(!) and all the money from the free spins is gone??? (about 90 euros)

The deposit was made via Mastercard but the only possible withdrawal was to cryptocurrency, which was new to me, lots of fees here and there but still some money in the account!

The casino has a lot of technical errors and should not be recommended.

Some castles go wrong in exactly the same way Azrahell tells us!

Chat help is almost non-existent and email responses come with a 24 hour delay!

The best thing you can do with such casinos is to demand immediate suspension of the account!

Well, if you see the safety index of this casino, I wouldn't say that the casino is recommended. Don't you think so?

Unfortunately, we were unable to learn how your complaint finished, as you requested it to be closed, so we can't comment about it much now, but did you manage to make the verification, or are you just not interested anymore and left the casino completely?

Romi, you are mixing up two different casinos, the one I rejected the complaint against is called "Bets24 Casino" and there my complaint was completely without the slightest chance that you would do anything! But that is a different story!

As I said, this casino should have an even lower rating and how I managed to take some money away is a bit of a mystery to me!

First I had to open a cryptocurrency account, because the casino lacks another common method, then they charged a 10 euro withdrawal fee and I don't know how much the crypto account charged, but about 25% of the profit was gone!

You are right. I am sorry for that. It really got mixed up.

As you can see, this casino is still fresh, so their safety index will surely change as they go, and what you say will surely not help them to go higher.

Can you tell us more about the money from those free spins you mentioned as well, please? What happened there?

Also, is there anything mentioned in their terms regarding the fees?

Yes, free spins, it was fine to play but then all the winnings disappeared? Maybe they are hidden somewhere in an account that has 0.10 euros left in bonus and since all games are out of order it is impossible to spend it (?) ...

It might appear in the form of a new bonus, but as I said, the first bonus has to go away and right now it's not possible to play at all!

Sent an email and asked and still waiting for a response!

You know, in my opinion it depends on what the casino is capable of presenting once the complaint has been lodged. Thus every complaint is worth it. Take it from a slightly different perspective: players complain for free; it is a chance to investigate casino practices and their effect on players. Besides, the casino gets notified about the complaint, which in some cases helps even without a further push.

In my opinion, those are pure benefits. And if the team eventually realizes the matter is beyond solving or investigating, you still lose nothing.

What do you think about it?

I sincerely appreciate both of you guys sharing those problems here. As Romi mentioned, the issue of fresh casinos is sometimes significant, and only constructive feedback from players can help others avoid similarly negative experiences.

A big thank you!

Yes, ok, now we're putting an end to this casino! I got an email reply saying that money that I've never seen in my account has been confiscated because I've won with real money...

Account is closed - permanently!

What a sudden change in circumstances! I believe the original message sounds different; could you kindly take a screenshot of the email, please? I find it very difficult to accept that an account gets closed because you played and won with real money.

Can you do that, please?

Radka, what's really wrong with you? Do you understand me correctly?

Yes, it's true that I received profits paid out via crypto account, had to open,

lost a lot of money on various fees here and there...all bonus money was confiscated immediately

and in the end the casino client stopped working and I no longer wanted to play there and it was I who wanted to close the account!

There is no reason to deposit money and then pay a lot of different fees/exchange rates, etc.

A crappy casino in my eyes and it's actually me who decides what I want to spend my money on!

??,,, as I mentioned before,,,

In my way of thinking and/or doing things, a complaint would not be necessary, the benefit (if there ever was one, xd, xd, xd), and still with reluctance on the part of the casino, haha, ??

Do you think it's worth wasting more time following up on the requirements and instructions of the long process required for the complaint?

The ??, even if it disguises itself as ??, is still ??,

where there are only problems,,,it is not a good idea to expect something good,,,

say,,,

Why give importance to things that don't deserve it?

so wigs,,,

total,,, "you didn't have it before",,,??

see you later

Have a nice afternoon,,,??

I think you did not understand me at all and it is very likely because of the automatic translation. So kindly keep that in mind in the first place.

What I got from the translator was, "I got an email reply saying that money that I've never seen in my account has been confiscated because I've won with real money..." I hope you would agree it sounds very weird.

I just asked you politely to show the casino's explanation to avoid further misunderstanding. That's all.

Do you have the screenshot, please?

Hello. I believe my previous response reflected the pros and cons of the complaint.

Submitting the complaints is entirely up to you. I would certainly do that, because keeping complaining publicly on the forum won't lead anywhere for the future perspective and that's a shame. It means the casino will get away with it... The rest of the post is pretty much beyond my understanding, though.

Thnak you and have a nice day too! ????

Vars?god :

"Hello Boris, thank you for your message. 

Please notice that, accordingly to the bonus rules: 

"Withdrawing real funds before meeting the wagering requirements will result in forfeiting the bonus and any winnings from it." 

This is why you cant see the funds at the bonus balance. 

Best regards,

 Bet4Slot Support Team 

https://bet4slot.com