But what if I already uploaded every document that is within my reach and I uploaded every valid and current document and they tell me that they are not valid and they are proof of current address for my name and address in pdf and they tell me that they are not valid or I They say that they are different from what I registered in my Betano casino account, but it is not true, they are the same data that I registered in my Betano casino account, I have everything captured on my cell phone and it is the same data

Someone guide me where I can follow up on this matter with this casino, since relatively they don't want to pay me and I only have a few days left to claim my winnings if they don't keep everything, they only give you 30 days to claim the money. money but I only have a few days left

They have already transferred my money to the casino account again so that I can play them. It has been 2 times that they cancel my withdrawal and return it to the casino account??

I try to file a complaint here about the betano casino and the application takes me out and it doesn't let me send the complaint to some expert

Well I've read everything and I'll sum it up in one post. 

If you still have a problem and you say that the proof of address is still the same as you entered when you registered and you have evidence of that and the casino still rejects the document, then I would file a complaint because we probably won't know more unless the team tries to investigate. 

I also see that money has been transferred to your gaming account and you should definitely do nothing with it and do not continue to play so that you do not lose it, because we cannot help you in such cases. 

Furthermore, I notice that you have an issue with creating a complaint. Could you send me a screenshot of what happens when you want to file a complaint ? I saw that you already had one solved so I thought it would be no problem to open one. 

Perhaps I would try to use a different browser, delete cookies or use a different device.

If none of that helps, we'll check what's going on and how we can fix it. 

Let me know then.

Indeed, I have not touched that money, the money is still there, the only thing I did was make a withdrawal again, it is in process, but it lasts between 2 weeks and they return it to my casino account so I can play it, it has been 2 times since I Even so, today they came up with something else, they sent me a message fully stating that they would cancel my withdrawal of funds because I have to gamble, all the money in my account, and they say that my data is incorrect, here I send you screenshots of my data and my documents so that you can see that they are the same as the ones I registered in my casino account.

Thanks for the reply, I saw what you wrote but it is not necessary to put it on the forum and certainly not such personal information. 

However, you did well not to play with the money and I would recommend to file a complaint as I have already written. Did you try to do what I wrote and see if it still can't be opened ? Our team would investigate everything necessary and try to help you because if the casino tells you that you have to lose money, that doesn't seem like a normal solution to me.

Please try it and let me know what you find out.

On June 29th, they cancelled a deposit in Betano and to date they have not refunded my money even though I have sent the necessary documents perfectly, in fact that day they cancelled 2 deposits, one of $100mxn and another of $500mxn.

And the $100 one they did refund me, but the other one, they just give me the runaround and tell me to wait, but it's been more than two months and they don't show any desire to solve my problem.

It is a really long time waiting, in my opinion.

May I ask if the $500mxn is shown in your account or is it shown as a pending withdrawal?

Did the casino explain the reason for this delay to you?

I would surely suggest you file a complaint here, so our team can have a look at this whole situation. What do you say? Here's the link you need to follow in case you are interested.

The deposit I made to betano of $500mxn does not appear as a pending withdrawal anywhere on the part of betano but they assure me that they refunded it to my bank account.

Apart from the fact that every time I contact support they give me different versions of the problem that there was, without any solution to this issue, I just have to keep waiting for longer, that is, apart from the 2 months that I have been waiting for that solution, I still need to wait.

It really must be frustrating, I can understand you.

Did you think about the choice of filing a complaint here, though? Our team will surely gladly look into it.

The casino is in operation and has never been closed. Where did you get the information that it was closed? Because it's not true

From what I can see, the casino is not closed for various other countries, but it is for Brazil. Maybe you are playing on another country's domain and therefore the casino should not be closed there. Is it possible that you shared the url? I saw for example that Portugal should be fine.

In Brazil it has always worked and it still sponsors the Brazilian Football Championship in the top league.

Betano.bet.br

I can easily show you if you want any proof that it's not working, it's never closed and there are still commercials on TV.

Sure it's fine, I've passed it on to our data team to take a look and mark the casino as open if that's the case. 

I just wanted to check if it's really the url as it should be.??