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Hi i signed up to this casino couple of months ago, after depositing quite a bit and losing, my balance is now at 411 euros, and they started requesting documents about my crypto wallet and proof of funds, i supplied them with 2 proofs of winnings from other casinos, these were declined because they were too old even tho they were from 2023, also they requested a screenshot of my crypto wallet with personal information. I use a crypto wallet that has no personal info attached, they keep requesting things that are unreasonable, also when i ask livechat what the status is, they just keep saying its been forwarded to the relevant department and that i will receive a respone on email, but i have waited over 3 weeks for respone on email yet nothing arrives. 

Hi, in that case I would probably go ahead and file a complaint. We give casinos 14 days to verify and I think they should be able to check the documents by then. Have there been any rejections yet or are you still waiting for the result of what you sent ? 

I would be glad if this can be resolved and we will see how it all turns out.

If you need help, you can contact us. ??

Run from this casino, the experience I had was a nightmare. I have never seen 0% RTP on so many spins!

It looks like fraud! Careful!

Hi, the point is that you basically lost money ? No slot has 0 RTP, so if you just didn't win then I'm sorry. 

Maybe this guide will be good for you and you will learn some information- Games of chance: Learn about payout ratio and variance

Or did I miss something and it's a different situation you find yourself in ? 

Yes, there is RTP 0, and I found out about it yesterday!

More than 100 spins with absolutely nothing coming back, in more than 3 games. My luck is that a low amount was lost.

Well, then guide I shared yesterday will be good for you, try to read it ? Which slots did you play in this casino ? Sometimes we win and sometimes we lose and I know it is not pleasant to have 100 spins and nothing comes of it. But it doesn't necessarily mean that the RTP is 0. Of course it's good that you played with a small amount and didn't lose much, I guess this casino is not for you, right ? 

This casino has cheated me twice, I made a deposit twice and then they blocked me. I have already filed a second complaint, if you reject it like the first, I will leave a review on trustpilot about the uselessness of your resource.

There is no need to blackmail, I believe. If we have rejected your complaint before, we surely sent the explanation as well. Right?

Maybe you could tell us why this happened to you in your opinion.

Does it have anything to do with using a VPN, perhaps?

I am not blackmailing anyone! Your team rejected the complaint after seeing the word VPN in the context, without reading the text to the end and without understanding what the problem was. But I filed the complaint again, they accepted it, thank you.

Before registering at this casino, I asked the support team if you allow players living in Ukraine to play, they answered yes, it is allowed!

I made a deposit in cryptocurrency and played for about a week.

Then I decided to make a withdrawal, but they cannot withdraw in cryptocurrency. I have never seen such stupid rules, you can make a deposit in cryptocurrency, but you cannot withdraw.

I contacted the support team and asked why I cannot make a withdrawal in cryptocurrency. They replied that withdrawal is only possible to a bank card. They told me that I must pass verification and make another deposit from the bank card to which I want to withdraw funds.

I provided them with my documents, which clearly state that I live in Ukraine, they accepted and approved! They said that now I just need to make a deposit from the card.

I made a deposit from the card and then applied for a withdrawal, but to my surprise they rejected my withdrawal. I asked why the withdrawal was rejected, they said that my bank rejected the withdrawal, I contacted the bank, they said that there was not even any attempt to transfer funds. And this went on for several days, then the casino told me that they allow Ukrainians to play, but only those living in Slovenia. And they blocked my account, even the bastards did not return any of my deposits.

P.S. After verification, they knew that I live in Ukraine, but no one blocked me, they said that everything was ok and I needed to make another deposit from a bank card, which I did.

Who are they after that???

Can you find a word to call them?

I still have correspondence with them, if necessary, I can provide it.

It clearly shows that the casino didn't act fairly, indeed, so I hope our complaint team will be able to help.

Please keep that evidence and provide it whenever it'll be needed in your complaint.

Raise their rating higher! At least to 15

I noticed that all the fraudulent casinos you have have a high rating, but on trustpilot everything is exactly the opposite. This is suspicious

Unfortunately, the casino doesn't communicate with our team and that is why your complaint was closed as unresolved. It will put their rating lower now.

Please express yourself clearly.

You say to express yourself more clearly? Good. This casino screwed me and didn't even contact you! Why is its rating still 8.2??? Raise its rating to at least 10 points so that they can continue to screw players!

I have a feeling that you are in cahoots with scammers.

Unfortunately, if a casino doesn't communicate with our complaint team, as happened in your case, we are unable to do anything more because it is impossible to investigate anything if they don't let you.

The safety index of each casino with unresolved complaints goes down, and it depends on the violation they did and also on the amount that is stated in each complaint.

It is a system we work with for every casino in our database, actually.