Okay then, so if you have any other experience you can let us know.

Good luck. ????

After my experience with this casino, I do not recommend anyone to register with it. Firstly, they do not pay you, they look for reasons to close your account, they do not respond to your family, and they do not care about the players on their site. I give it 0 out of 10.

Truly an unpleasant thing to experience.

How about you delve deeper into the details? In my opinion, others would appreciate understanding further.

For example, what reasons has the casino come up with to close your account, and how is it related to your family, please? If you seek help, let us know, please. Maybe there is a way to get to the bottom of this.

So i made a deposit of 446euros to betmaster on 28th january 2025 via my crypto wallet and the deposit was pretty much instant since it was ripple and they barely take more than 1minute to reflect. So i didn't receive any bonuses and went straight to placing my sport bets upon which i doubled my stake to roughly about 1000euros after 1hr. When i tried to make other bets i found out that it was impossible since my stake limits had been drastically reduced. So i contacted the help team and all i got was;

"According to the paragraph 1.16 of our Terms and Conditions, there is a limit set at your account for the maximum bet amount: "1.16. The Company reserves the right to limit the minimum or maximum Bet amount at its sole and absolute discretion."

This amount can vary for different events and sports. Those limits can be imposed and removed by our Security Department.

We have escalated your request to the representative department and once we receive an answer, we will let you know.

At the moment the restriction can not be removed. We apologize for the inconvenience caused."

So after that i just applied for a withdrawal to get my funds out. My withdrawal was accepted but after some time i saw that they had opened the verification page and i needed to verify myself which i started and passed the first stage of verification which was personal verification. I now needed to complete the advanced verification where i was requested to upload documments indicating proof of address. I sent countless documents of my utility bills, internet bills , bank statement upon which they kept on rejecting. After i couldn't now lay hands on any documents to provide since all the documents i provided clearly indicated my address , i decided to just tell them that those are the only documents i had and they even viewed some details that were quite confidential. So they said that they have sent the information to their specialist and after hours i got a message that my verification was complete and i just thanked them for doing that. And here are where things started getting intresting. My earlier pending withdrawal didn't go through and the coins returned back to my gaming account as of today 30th. So i contacted them asking them why the funds were returned to my account and the chat assistant wasn't even aware if they were returned to my gaming account i don't know if its a bot am talking to or a real human. The help team keep on giving me contradicting information regarding cancelation of my withdrawal. The latest ones being;????

"Hello!

Your withdrawal request is currently being processed. We have sent an additional request to our team for further review. Please check again later; the status will be updated soon. If any further action is required, we will notify you promptly.

Thank you for your patience".

"I will let you know as soon as withdrawals are resumed so that you can try again. If you try to withdraw now it's likely the withdrawal will get canceled again, so no worries, your balance will remain untouched unless you decide to continue using it. Thanks for your time".

"No, there's no problem with the withdrawal system, there's a pending review which I am sorry just so happened to be required while a withdrawal is happening. We'll let you know as soon as you can withdraw again."

Luckily i decided to wager a portion of the returned funds and won again and then went to create another partial withdrawal of the amount to my crypto wallet and untill now 8hrs down the line nothing has been received in my crypto wallet.

Am just angered by all this unprofessionalism coming from this shady bookie. I regret depositing my money on this platform without doing some background check. I hope that i can get my funds out of this site one way or another soon.

Well, to me, the answers do not look so weird or contradictory as I was expecting.

For example, if the check is applied, it is not an issue with the system and makes sense to suggest notifying the player once the withdrawal possibility is resumed. Yes, betting companies may change the limits too. Not saying it is convenient for players, but I pretty much take it as quite common in the sports betting sector.

Have you been informed about the "review" anyway? Unless this is cleared out, I won't expect any withdrawal to be processed. Perhaps I overlooked something.

In any case, good luck with all checks and withdrawals.

Hello again. So today i received that what they were checking was over and was told that i can now create a withdrawal request. I said thank you to the help agent and proceeded to create a withdrawal request. Its been 8hrs and i decided to inquire why the funds aee taking long to be sent to my crypto wallet address, and guess what i receive another mail that they want me to send a screenshot of my transaction deposit i did through my crypto wallet to proof that the crypto wallet belongs to me which is so funny and stupid and also send a selfie of myself holding my identity card near my face next with photo of the chat in the background. Mark you i had already uploaded my personal documents previously to prove my identity and address which was successfully verified. So i really don't know what's wrong with this bookie and doing all these things just for one to withdraw his legal funds is soo stressful indeed.

Your frustration is completely understandable here. Especially if your withdrawal is by crypto. Right?

Has there been any update by now, perhaps? I hope you come back with some good news.

Hello,

The update that i received after sending the selfies and screenshot proof that the crypto wallet address is mine is that the entire process takes five days after that they will update me promptly. Yeah! five days just to look at screenshots and selfies is beyond laughable and guess what they told me also that my account is open that i can continue placing bets in that duration of time. So its like they are buying time for themselves in the hope that i can gamble away the entire money and loose everything. These casinos often think that people are stupid to put them through child's play so as to try and not pay them their winnings.

Speaking of which, do you plan to stay there? I always find it quite intriguing when casinos tend to "verify" crypto payments. These are considered to be the fastest because the nature of the cryptocurrency goes, the way I see it, beyond centralization, aka verification.... I understand it feels weird.

Stay there, honestly would you? Yeah its so weird and uncalled for. There's no way a person would use another's crypto wallet to make a deposit . Crypto wallet are considered to be private that's the point if it all. Saying that you want to verify if the crypto wallet belongs to me just doesn't make sense. I just hope they make me withdraw all my money soon because am loosing it.

Well, it's up to your decision, of course. You know what's best for you.

There are players, though; they would use someone else's wallet or card to make deposits, simply because they maybe don't know that it is not allowed.???♀?

Update us, for sure, about it.

Unfortunately, I also played with this company! Many of my friends played and told me that their withdrawals are instant! So I made a withdrawal of 370 euros yesterday and since then nothing! I send a message to the chat and they answer me automatically! The specialists are reviewing your withdrawal request, yesterday they told me due to a technical issue, your withdrawal will be accepted in a few minutes! Lies! Now I'm waiting and they tell me the same thing! Your request is being reviewed by the specialists, be patient, etc.! It's clear that these are scammers and they don't want to pay! If possible! I know that I'm never going to get my money so I'm going to cancel the withdrawal, play it all and close my account! I'm sorry because 370 euros is a good amount

Is your account already verified? if not they'll request for alot of unnecessary documents then tell you that verification for each takes five days which is absurd with the hopes that you get impatient and gamble away your winnings so id urge you NOT to play anymore and just try to submit all the things they want. I submitted all the things they wanted and they told me that my account is now verified and i could proceeded with withdrawal which luckily they sent to my crypto wallet after 13hrs. Am never playing on that site again because the frustration have gone through just to withdraw my funds from there is enough.

May I ask which payment method you choose for the withdrawal, though? Was it crypto, by any chance?

I actually do not understand your point here, to tell you the truth.

If there have been some technical issues, as they said, you should wait a bit until they fix it, and then they will be able to send you the money.

So why would you want to play your money down, I don't understand? ??

Subject: Request for resolution regarding account verification

Dear Betmaster Team,

I'm contacting you to request your support in verifying my account and resolving my situation. All the accounts used for my deposits belong to me, except for the first one, as I couldn't make transfers myself at the time. For that reason, a friend helped me by sending the money.

It's worth mentioning that I've made multiple deposits from my personal accounts, as I really enjoy playing on their platform. I appreciate the service they provide and would like to find a viable solution to regularize my account and proceed with the corresponding withdrawals.

Thank you for your attention and I look forward to your comments.

Sincerely,

Angel Guadalupe Lopez Salinas

Hi, is this the email you sent to the casino? Are you currently going through account verification? Did I understand correctly that you have multiple accounts in the casino?

Please try to answer these questions for me.

Hi Gabygg, just to know if you were able to resolve your issue. I'm in a similar situation.

If I may, I believe you are not. Gabygg's problem was more about opening more than one account. ??

See the details here. ??