Hello, as you know, Betmaster states in its terms and conditions that when you deposit funds via Spei, an account will be opened with the same CLABE account number from which you originated the transfer. This means that when you withdraw your funds, they will go to the account from which you deposited.

Okay, here's the error. When I deposited funds I copied the CLABE account that I use most often from spin by Oxxo from stp since it was the one that betmastermx gave me as an option. I imagine the option was to deposit the funds from that account, but the spin by Oxxo app updated and I couldn't enter at the moment. My other option was to deposit funds to astropay from my spin by Oxxo account using my debit card. Once I deposited the funds in astropay, I made the transfer to betmastermx with the CLABE that it gives me to transfer from spin by Oxxo. With astropay they confirm that the transfer was made correctly for the amount of $ 195.00 MXN and in betmastermx I verify that the funds were effectively credited, what I did not realize was that they had another CLABE account, every time you enter funds in betmastermx whether by card, transfer or from another account a different CLABE is generated even if you indicate which CLABE to deposit, then when I withdraw the funds from betmastermx the withdrawal is processed successfully or so I thought since the funds were not reflected in my astropay account, I already contacted betmastermx and explained the problem with evidence, also with astropay and they only tell you that the funds were transferred correctly to the indicated account, astropay says that $ 195.00 was transferred to the account that I entered, and betmastermx says that the withdrawal was transferred to the account from which I entered the funds, the account that betmastermx registered does not match my CLABE account in astropay, now when an acquaintance who is also a betmastermx user asks me how he can make his withdrawal by showing me his balance, to which I realize that his balance that is in his account has the same CLABE account as my betmastermx account (apparently it was duplicated) and he also gave him the same clabe that I have, I asked him if he deposited funds from astropay to which he indicates yes, then I tell him that I made an equal transfer from astropay to deposit funds in betmastermx and that our accounts reflect the same clabe.

Now with this, I contacted betmastermx and I again give more evidence of the error that exists, and they only respond that the problem is with astropay, since 03/20/2025 I have requested proof of the transaction to which they only tell me that the information is the same as that indicated by the movements and transactions that appear in my betmastermx account, not providing any more information that proves that the account to which the withdrawal was made is in my name or belongs to me, now why does my friend also have the same CLABE account with betmastermx casino? These are the data of the movements that were made

Okay, so I understood it a little better and the situation is quite confused. 

So I would probably file a complaint about this problem and see if the team can help us somehow. 

Are you in? 

I would also ask you not to share personal info even in screenshots, because you never know if it will be misused. When you want to add a screenshot, you should always hide your name and stuff like that!

Hello, I hope someone can help me. It turns out that I deposited 8,000 pesos in the online casino BETMASTER, I already played them and to withdraw them they asked me for verification, so I have sent them account statements where I deposited the money, a photo of my INE, selfies of me showing my INE and credit card, all of that has not been enough for them and now they ask me to send them another statement showing that I made the deposit to their website, also a photo of the credit card with which I made the deposit, I already explained to them that regarding the photo of the card they request, I told them that I made the deposit with a digital card, sending them a screenshot of my cell phone, where it appears within the application with which I manage it, so they insist that I sent them the physical card and they do not understand that I only have a digital card

And regarding the account statement where you can see the deposit to your website, I told you that you should take into account that it is not possible to have it immediately since credit cards have a monthly cut-off and it is until that date that the bank can give you your account statement, that is why I attach my last account statement and the screenshot of the movement that is made from my bank's app, which I consider is sufficient for you to corroborate all the deposit information in your system since it provides all the necessary data and you can be sure that they are made from my personal accounts together with all the documents that I have sent you for verification of the deposits made that I am the account holder.

To all this they insist that if I do not send them this information I will not be able to be verified and therefore I will not be able to withdraw my money. I hope someone can help me solve my case, since it is not fair that they request excessive and impossible to obtain requirements in order to collect my money.

Hello,

I think this is not just as awful as it looks. this is one of the decent casinos, based not just on others' experiences.

In my opinion, once the casino support recognizes they are dealing with the virtual card, they should not bother you with additional photos anymore.

When it comes to transaction history, I suggest you give your bank a call to discuss the out-of-ordinary bank statement. My bank, for example, allows me to create such a statement/transaction history in my banking app and then save it in the form of a .pdf. I would like to believe you too do not have to wait for the regular banking statement. However, asking your bank specifically is recommended. Can you try that, please?

Hi Radka, I appreciate you taking the time to give me your opinion and help me. I will try to do it as you tell me. Thanks.

Hi there.

Happy to have some tips available. Please let me know how it went with the bank. Hopefully issuing the irregular statement won't be a problem. ??

I think they steal without any shame and they steal from 10 thousand pesos to whatever they want... what a dirty way of acting from a page like this that should be for the entertainment of the people who are paying for a service which is not fulfilled when it comes to paying the profits.

They should lower their rating since many of the positive comments they have are from new users who have never won amounts above 5 thousand pesos and retired because when you win more is when you realize that they are only deceiving you by instantly paying low amounts.

The support does not help users, they only help themselves by keeping their profits confiscated. In fact, I think they do not even have the capacity to unblock withdrawals... but they are there to request unnecessary documents and other things that happen to them so they do not release withdrawals.

A totally scammy website, with terms and staff rigged against users... that's Betmaster.

It's surprising that there are casinos with lower ratings and this one has such a high rating, even though it's such a scam!

But well, the only thing I can do so that even if they never give me my money is to WARN EVERYONE I CAN NOT TO USE THIS PAGE EVEN IF IT HAS A RATING OF 10, they only pay when you withdraw little... if you earn more than 10 thousand pesos THEY WILL NOT PAY YOU AND YOU WILL ONLY HAVE A BAD TIME BEING IGNORED BY SUPPORT

BETTER USE CASINOS THAT YOU KNOW HAVE PAID HIGH WINNINGS WITHOUT EXCUSES THAT SOMEONE CAN PROVE...

BECAUSE THIS IS A TOTAL SCAM AND HAS A GOOD RATING

I have read your messages and you write in a very general way. 

So let's try it differently. When you say that the casino takes winnings bigger than 10k, I assume that it happened to you too. Did the casino tell you why they did that? 

You mention something about documents and that they ask unnecessary things from you, so you go through verification? It's quite common in casinos that a player has to be verified before he can withdraw money. 

So try to clarify these two things for me for a start and we'll see what can be done next.

If you check my profile you will see that I already have an open complaint with them for a week or two, it seems to me that they have not resolved yet and the truth is that it is taking quite a while, I just use several pages to play and everything and the truth is that I have never in my life come across a place where only when you win low amounts is when they pay you immediately because that is the hook and really the same as having such a high rating here which is the only forum that exists where you can complain they are helping them attract clientele, I also have not found a single person in all the ones I have asked who is happy with them with their withdrawals one that has been above $ 10,000, the majority of those who have low comments are low amounts or they have not been playing for a long time so I base myself on what I have seen also I am not telling you that it does not exist but well what they did to me was that as long as I won smaller amounts there was no problem whatsoever and the verification section was not active it was only when an amount higher than that figure was won when they started asking for documents and things and things and more things, things that are not even relevant, justifying themselves in their rigged terms, by the way, against the player because they say they can ask their partners for whatever they want, that is, they could ask you for anything they can think of to avoid paying you, and in their terms they say so, let's be honest, very few people read all those details in the terms.

I'm going to list all the times that I've been asked to verify, number one, account statements of each and every one of the interbank codes from where they deposited money to me or that it was a transfer because I want to clarify that I never deposited with a card, neither mine nor anyone else's. However, they have asked me for that, which has been like nine account statements, they have asked me for a selfie of each of the people and of people who don't even, it's nothing to do with them, that they live, I mean, from the same address I suppose they have opened an account or have connected, but well, that has nothing to do with me because what does it mean that one cannot live in a place where several people live and some people have subscribed to the casino, I mean, you have to find out which one it is, which one it is, they use the page to register at that place or I don't know

On top of that, several of the people they asked me about don't even live here anymore, they started asking me, they started asking me for three, then they raised it to five, then they forgot one and raised another and so on and so forth and they ask for things that they don't even keep track of what they're asking for, they just say they need it for their safety and for theirs when one has nothing to do with the account when it means what they ask for doesn't make any sense and like I said they don't keep track of what they ask for because one day they ask you for one person and the next day they come up with another name, they ask you for photos with their credit cards holding their hands with their IDs when in your life you've never deposited with anyone's cards and when nothing is linked to your account, nothing, the account of those people they're asking you for

Ah, they ask you that the photo, the selfie of each person be first with the cell phone held in one hand with an image that they send you by email and then they came out with that always no, that with their live chat, I mean, I had to take it twice, obviously I haven't gotten them all because as I repeat, two people see me here and that's their criterion, yes, they accepted them, I mean, they don't have any type of system that says if a photo was correct or not, it's their personal opinion that counts because their terms say so.

And right now I only need to send two from two people that I haven't been able to contact again because I already sent them but they didn't like this one and it seems to me that it's blurry so I have to ask for them again and all that and to continue with the process because they can still ask me for more according to their terms so I want to see how far they go or what else they might think of asking for.

Oh and I want to suggest asking that the truth is that the rating you have on this page seems too much to me since in what I have investigated and I have talked with other players, the majority of those who have good comments about the casino or have not won very high amounts, I have never won high amounts and withdrawn or are very new to that, I mean playing that place, the truth is with the low withdrawals they hook you, I was playing like that for a long time and those they make them instant, that is when the time comes to pay something bigger, that is when they do not make it impossible for you

They should seriously reconsider the rating they have given to this casino since they are one of the most visited pages by players to know which casinos to play at. I have surely investigated more about this one and in others it is marked as a scam for the same reason because the instant payments are a vile trap for players so that they continue depositing but when it comes to winning a higher sum they do not withdraw.

Well, the fact that someone doesn't read the terms is unfortunately the person's fault, but let's say it's not really important at the moment. 

So if you saw the unfavorable comments why did you come here to play? 

Speaking of verification, the casino does not have to ask for documents for lower amounts. When you win more it's perfectly normal as I said before. 

However, I see that the case is getting quite complicated, you say, and I saw in the complaint, that someone sent you money. The casino obviously wants to confirm some source of funds, which they do often, but I don't get why the selfies of the people who sent you money should be sent to the casino by you. If it is possible Tomas will definitely try to help you but he needs to understand what the casino wants and why, then we will contact the casino. 

Regarding the rating or safety index, leave it to us, we have a process for lowering it and the complaint is one of them. When it is proven that we are on your side and the casino will not try to resolve anything, then it will change. 

So let's see what happens next and how the whole verification thing goes because from what I understand so far, it's not over and you won't get your money until it is.

I have been well advised and what they are asking for is completely illegal; it violates privacy protection even if third parties have an account with them and even if you send me TRANSFERS, it is not justified.