If you want to discuss anything related to BetPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Please do not play in the casino!!!

I invited a few friends beforehand and it worked great! The €50 bonus was always credited instantly.

Now, for once, they want me to invite a friend to get verified, which is AMAZING when it comes to a ref program!

What person runs a ref program where they ONLY accept verified people?!?!

That would be more than pointless!

Sadly, I do not understand the situation, can you describe what seems to be the problem?

Each player must be verified in order to withdraw winnings from the casino. Is this what you mean?

Hello, Betplay is also available in Ecuador, but after playing for a few days, they asked me for a photo of my ID and a selfie. I sent it to verify my identity. They then asked me for a sworn statement that must be stamped and signed by a notary, and that costs me money. It won't let me access my Betplay account if I don't send said document. It's an abuse because I have to spend money to verify Betplay.

Hi, sometimes casinos ask for things like this and unfortunately if you don't verify yourself and pass the verification, you won't get the money. So I would probably get this document processed and verified. There's no other way to get the money, even if you have to pay for the document. I believe it will not be a large sum.

Betplay in Ecuador also asked me for a sworn statement, which costs me more than $40. Just to play for a moment, you have to spend money. If I had known, I wouldn't have registered.

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Hi, did they ask that as part of the verification or not? Were there other documents that were asked for? Or was it that they requested it before you play?

I have also requested it, but I cannot enter.

You mean that the casino has requested the same document from you and until you provide it, it is not possible for you to get into the account???

That's right, it's just entering Ecuador because they sent me a message from Colombia. I don't know if I should trust it. Besides, it's a document that's expensive and takes time.

When you look at the safety index of this casino, you will see that it is pretty good, so hopefully there can be trust for them.

Please know, though, that if you need any help, our complaint team is always here for you.