Hey, did the casino also tell you what's wrong with your documents ? I see you have tried to upload them several times and they are still rejected. Since we give casinos 14 days to sort out this verification process and you are almost through it, I would recommend a complaint since you can't get anywhere. 

You can open it here on this link. ??

Also, if you don't know what to expect from the complaint itself, just read the information in this guide to get a better picture. 

Are you going to go for it then ? 

Hello, today they sent me...

Can I ask you to file a complaint for me?

Hello!

Not sure I understand the situation correctly, but such fees might be applied when you use certain payment methods. Every time you have doubts about any topics, not only related to the fees, the best step is to consult with support first, as you did.

So, according to the screenshot: 10% is deducted because you have not met wagering requirements. Those are not only applied to bonuses but also to deposits. That's pretty common these days. Are you familiar with this, perhaps? In my opinion, Rocky has explained that you did not meet the wagering requirement before you submitted your withdrawal request.

Additionally, only slots are counted as contributions towards meeting the wagering requirements, not video poker, or table games generally, as was also explained by Rocky.

So the way I see it, deposits can't be wagered on table games, and you should have played on slots.

Though I would say, it's kind of interesting.

Dear player,

Before we get back to your casino issue, I would love to stress that you don't need to use two similar accounts to get in touch with us here. It would not be cool to create more accounts in casinos too; thus, let's just stick with one, shall we?

To your problem now: Frankly, no one can file a complaint on your behalf. I briefly checked the screenshot, and to be honest, I do not understand what seems to be the problem. Can you please describe the issue to me?

Something seems to be wrong with your documents, do you have any clue what that might be?

If not, I would certainly ask for the casino's support, simply because you need to pass the verification and they are handling the evaluation process. Thus, getting directly to the source sounds very effective to me.

Still, let me share the most common issues players have with documents:

• make sure the documents are in the correct format (usually .pdf, no screenshots, or cropped pictures)
• make sure each document provides specific details (eg.: the bank statement must show your full name, address, and account details)
• make sure you followed the list given to the last point (seems like you've been asked for a lot of documents, don't skip anything)

Kindly share any progress made, so we can stay in touch to support you.

OK, thank you

The casino is playing for time, responding as late as possible. The documents I sent clearly stated my full name and address. Explain what roleplaying is, I don’t quite understand

I've never played table games, I've registered him with Bruce Bet and I only play slot machines

Okay, so when you sent the documents as they were supposed to be, what is the problem according to the casino ? What specific things do not meet your documents and should they. If they respond late, what do they tell you ? It is good to answer these questions so we can move on. 

I'll give you one more question, and that is how long have you been trying to verify, please ? 

Okay, so apparently you need to wager deposit to be able to withdraw. Have you done it yet? I think if you do, then you should be able to make a withdrawal. Of course on the slots as already explained in the screenshots and if you still have problems with the withdrawal let me know. If you don't know something, it would definitely be good to ask the support first, because they will be able to advise you best. 

Hello, I’ll tell you that I already wrote that the casino still cannot verify me, explaining this by the fact that there is no stamp in the document I sent. I sent an insurance contract, a check from a Western Union transfer, where my name, address and date are clearly indicated, yesterday I found Another document from the place of work is also spelled out there. I sent it, I’m waiting. I don’t have any suitable documents, I asked for an alternative confirming my place of residence, they sent me the same thing. I have no strength anymore

Does that mean that it is not possible for you to have a stamp on the document they want from you ? I see that you are trying to solve this problem by some alternative, but it is not working. 

That's why we have offered you to file a complaint if this persists and you don't know what to do. 

If you feel like it, you can file a complaint here on this link. 

If you have any questions about it, feel free to let me know and I'll try to help you. 

Hello, I'm new here. I won a large sum but now the verification fails. I have the feeling that it's just harassment and bruce.bet simply doesn't want to pay out the money. All the relevant information is shown on the documents.

Does anyone have similar experiences?

Hi and welcome here. I am sorry about this issue you are having at this casino. Have they explained to you why the verification failed, as you said? Have you provided all the documents needed? Try to write some more details, please, so we could try to help you out with this, try not to fall into any conclusion here. We will wait for your response.

It depends on the proof of my place of residence. I asked support if I could upload the bill from my internet provider and they said yes, it was possible.

But the document was rejected, I'm really starting to despair. I've now uploaded a bank statement again

Please make sure, that the document is in the right format. Usually the format needed is a .pdf one. In many cases this is the reason for not accepting the documents. Could you check it, please, and let us know? Will wait for your response.

bruce.bet does not accept PDF I can only upload jpg, PNG

Okay, whatever works for you to pass the verification. Just make sure all documents contain the requested information. The correct format is not the only thing you need to care about.

Maybe it would not hurt to do a little recap here:

Which document is still missing, and what was the last reason for its rejection, please?

Good day,

I am very disappointed. I deposited at Bruce bet casino and won, then requested a withdrawal. This was successfully confirmed and should have been received within 5-7 working days. It has now been longer than 7 days and when I asked, I was assured that someone would contact me by email. So far, I have not received any message and no withdrawal.