Yes I notice, you already sent these screenshots. Have you tried to contact the casino by email if they have one, since you say there is no live chat ? But so far the casino has not responded to your complaint and I hope they will do so as soon as possible.
Regarding the Panda05 casino, you can file a complaint against that as well - just select- I don't know the casino, as we still don't have it in our database, and write in the overview that it is the Panda05 casino.
Let me know if you succeed or need help.
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