Hi,

I have forwarded all the information to the people who required it.

So what is the conclusion for my case?

It is unsolved if the casino does not want to discuss?

I deposited much more money than I withdraw

They are just lying and do not want to pay out

Hello,

I'm well aware of all you have previously written.

I just wanted to remind you that the casino simply informed us that the debate is over from their side, so I'm just quite sure that the casino will not respond here again.

Hello, there is no conclusion yet.

Two days ago Kristina received account details from the casino, as far as I can see. Your complaint is still running.

As you wish ??.

I never wrote that the casino rep has replied to you ever. I believe that you understand what I intend to say.

It would be best if the casino decide to reply to you, that's for sure.

Hi there - that's great!

I have to admit I was a bit skeptical, so it's a nice surprise to me.

Thank you in advance for future updates.

Hi dmr1

Thank you for this update, I'm sorry to hear this.

I will not repeat myself because it would be pointless, instead, I will wait patiently for further updates. ??

I'll keep your point about user reviews in mind.

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Dear Chipstars Rep.

Are you back to illegally accepting players from the UK?

Did you just "have a break for 6 months" and realised it was time to start scamming UK customers again?

Maybe you have got yourselves a UK Gambling License?

I look forward to your answers.

Big time liars n cheaters....they are misguiding n lying to customers from India showing UPI and BANK DEPOSIT OPTIONS. But neither option is available

Hello,

Could you elaborate how they are misguiding and lying to players? Is there any confirmation that casino approves Bank Deposit and UPI for players from India?

I would like to help you but I require more information.

So it would appear that chipstars are illegally accepting accounts from the UK once again. They have no license to do so and previously they have illegally accepted UK customers and done the following.

Allow customer a. to play and lose over EUR26000 and say nothing.

Allow customer b. to play and win over EUR13,000 and then tell them they do not accept UK customers and return their deposits and keep their winnings.

So it's a Win/Win situation for chipstars as they clearly keep losses and void winnings from UK customers.

Perhaps Casino Guru could update your chipstars review page with a rating of 8.2 to make any potential UK customers aware of this. At the moment you say "Doesn't accept players form United Kingdom" which is a lie. I realise you are affiliates of chipstars but at the moment you are assisting their criminality by linking UK customers to their site to register.

What about my complaint against Chipstars? I have not received any response from Casino Guru for 1 week, even though I have already sent all the evidence that Chipstars reopened my account despite being banned for gambling addiction. I've just seen other complaints against other casinos get a response within a few hours.

I request that my case be processed. Thanks.

It makes no sense. By saying the casino does not accept players from the UK we lure players to play there.

We also inform the casino is not licensed in the UK, meaning no locals should register there.

Yet I'm missing your complaint against Chipstars. Do you believe you were mistreated, do you know anyone else? Make them come and submit the complaints.

May I have a kind request?

Which of those complaints supports your claim against the Chpstar Casino? I have no spare time to go through all. So, do you mind lending me a hand?

http://www.kpvfaw.com/complaints/in_progress

Because if you don't, there is no point in the whole theoretical discussion. As I'm sure you know, the rating and warnings are based on facts proven through the complaints, if we lack such information due to non-existing complaints, I fear it is not within our power to investigate.

Thank you.

As explained earlier several times already - this s not the place to make demands. Complaints are not held on the forum.

However, you are welcome to share your progress here with beneficial comments preferably.

Dear Radka

You are specifically saying that chipstars DON'T accept UK customers when they do.

They are committing a UK criminal offence by doing so and you are benefitting financially from anyone from the UK who opens an account with chipstars via your affiliate links with them.

It's very simple.

I am merely informing you that chipstars who had previously told you they don't accept customers from the UK (when they lied then) are back a few months later again illegally accepting them.

You should update your their review to state the following truth

Accepts players from the United Kingdom

Not licensed in United Kingdom

That is what is on every other casino review that accepts UK customers without a UK license.

This is from earlier in this thread on 12 July 2022 from yourself

Dear dmr1

It's been a while but we received an update through our affiliate team saying that the Chipstars Casino no longer accepts players from the UK.

We are now adjusting the casino's panel in accordance.

It's now time to adjust it back again .

I'm not making any demands here, I'm just asking very politely when my complaint will actually be processed. I've been waiting for a week now for Jozef to respond to my complaint. Where else should I ask other than here in the forum?

So I share my current progress.

Hello there.

This is not the place as said earlier. Actually, the right place is the complaint itself - we hold no power over complaint handlers.

Furthermore, kindly keep an eye on the timer - it says how much time is left for another turn. It was designed to prevent such conversations, you see?

Two days left.

I'm sorry to say that, the whole team is at their maximum hence there is no way to speed it up.

17 team members are currently handling at least 854 cases.

With all respect, I suggest waiting.

If the casino changed its rules again, it is unfortunate. Still, you as a player are welcome to update the review at any moment by taking the appropriate step:

I believe it is no secrete we just can't keep up with such changes daily or even monthly. For that, we also rely on players kind enough to share information.

We are not lawyers, so we keep consistent with the idea of providing all information about all casinos we can find.

Regarding matters considering licensing and legal or illegal, it is however more difficult than it seems:

"For example for Germany the interpretation of law and license conditions is still not fully clarified and according to several court decisions, German citizens are allowed to play in unlicensed casinos as long as the person is not on German soil. As well it is not prohibited to access online casino from Germany if a person does not play. What is limited by law is advertisement of unlicensed game of chance and using the word "casino". The whole matter of local laws, as already said, is very complex, and if it is necessary Casino Guru uses external legal advice and does not take any opinion in those legal matter related complaints. As already said, complaints resolution is focused on players safety and fairness."

The same goes for the safety index. Short version - Players in every country should get at least familiar with local restrictions to make correct decisions. We do our best to provide additional information. I'm convinced every UK player is aware of the UKGC.

We are not lawyers here, hence I won't keep engaging in this matter because I do not have time to study all local laws and restrictions. I care about fairness as we all do.

I believe you're missing one crucial point. Casino Guru is an online casino database and I believe we're the biggest database in the world. We try to provide players with every information we find about casinos and we try to help them when it comes to disputes between them and casinos. Being an affiliate enables us to do this for free so we don't need to ask for a commission based on the money we manage to get for the player.

The information we have in casino reviews are based on what we find on the casino website, on a filled form we sent to every casino and on details provided by players. We didn't make up the information about players that aren't accepted from the UK. It's possible that the casino changed their restricted countries or they possibly didn't provide us with valid information. We have solution for such cases where players can contact the guarantor as Radka pointed out above.

It's also necessary to mention that we generally don't agree with the approach where casinos accept deposits from restricted countries and whenever the player wins, the close the account or they only return the deposits. In such cases, they should return the deposits to all players who deposited from the restricted countries or they should pay out the winnings.

The logic behind it is very simple. When the player deposits money, they can lose them, but they should also have a chance for winnings. The casino can't create a situation where the player deposits money without having a real chance for winnings. So even though we don't decrease the rating immediately as you may wish, this is a serious thing. If we get a case where the circumstances I described above turn out to be real and the casino won't cooperate, it will always influence the rating negatively.