I am pessimistic too.... I am trying to verify 3 monts my account and i can not... No answer to my mails. I hope to find a way to talk with them but i don not believe you are going to made it happen

I'm truly sorry to see you in such a position. You can always try to contact the Antillephone licensing authority, but I say passing KYC is an essential process and if the casino is not able to work it out, it's definitely a bad sign ??

From your side you should make a note to their review... 6.4 is not so bad and many people will see this point and will be on our position in the future

Great idea, but your complaint is still open.

Since only justified unresolved complaints impact the casino's safety index and only as a calculated value based on the severity of potential harm expressed as the disputed amount value, it is far too early.

For the same reason, there will be no warning for that. Let's wait for the resolution first. Only after possible punishment may be discussed and calculated. ??

All players can follow your complaint, which is also visible on the casino's main page here on Casino Guru.

So, those who aim to check the casino will find it. Another important part is this thread. So don't worry; people are already warned if they care to look.

An outright fake casino site with no feedback at all. These are scammers, do not deposit here.

They canceled my withdrawal request for one more time. My documents are still waiting an operator to review it. This is joke

There are no operators on the casino side. There's no one there at all. Fake casino.

I'm amazed to see that you always tend to use the same words but apparently forget to explain the issue.

What is the point of this if no one understands what made you say these things?

Please, there are others who cares to understand what actually happened to you. ??

I'd say that it's because the KYC has not finished. As soon as you are ready to go, I bet the withdrawal will be accepted.

I imagine it will sound quite dull, but are you sure you have provided all requested documents in the appropriate quality?

Maybe there is something still missing. Frankly, I can't tell for sure, and I agree that the casino needs to provide far better support to players in your position.

First screenshot is the automated email wich tell me what they need for verification... The other 2 screenshots are the total documents wich i uploaded to verify my account. My passport and my driver licence uploaded first time at 26/11/2023 and still waiting (as can read) an admin to check it.... What do you believe is going on here.... By the way i didn't get even one single answer to my mails why that happens... All this guide to say that this site is fake and cheat us.... As you soon notice this things on their page on casinoguru more people will thank you...

Money stuck in this scam casino. A lot of people are already writing to you that this is a scam casino with no feedback. They don't respond to anyone via chat or email. There is no one on the casino side. Neither the operator nor the casino administration. No one at all. Write them an email yourself. For any question. Nobody will answer you. This letter will go nowhere.

Thank you! Despite what you might think, I was only trying to exclude the most common"issues" causing a delay.

I'm still quite sure all your withdrawal attempts will be rejected until your account is verified, but I didn't say ignoring you completely was justifiable. It's not.

I always say that the casino should be ready to support, advise, and guide players safely through the KYC process - at least. Which seems to be a great failure here.

I appreciate that we all now know more thanks to you because it gives a new perspective on this casino. I'd like you to know that unless the complaint is closed, nothing is obvious to Casino Guru. Until it is undeniably proven.

This forum is kind of a bridge where posts flow at greater speed, giving players space to reveal details and thoughts, but only the precise outcome of the complaint has an impact on the casino's safety index. The forum is merely a space for debates, a source of information outside our reach yet still invaluable for the community.

I hope it just doesn't sound like a twaddle. ??

Also, I'm eager to see the complaint's progress; the update should come soon.

I see now. Thank you kindly for the details.??

It sounds quite similar to the other player's issue. I'll be honest, it looks pretty suspicious.

I bet it would be best to skip blind optimism here; let's focus on the progress of the complaints. I pray someone from the casino decides to talk to us...

They have this license wich looks valid is there any way to contact with them. I mean with the author who gave their license

Do you believe is there any possibility to help?

Hi!

Yes, they have. To get in touch with the Antillephone N.V., try this email address: [email protected]

A few days remain for the casino representative, and my fingers are crossed for you!

I sent an email to license authority (both email addresses) and a miracle happened they get in touch with me.... I hope to get paid now

Update..... I get paid...

I can not believe it... I suggest to communicate with Antillephone

Ofcourse i am not going to play again there

Today you are about the 4th one who got his money and I am extremely happy that you managed to get it. I hope you will enjoy the money and as I have seen, you will not want to deal with the casino anymore. Of course, I understand that, as probably as few players as possible want to deal with such issues. 

If I may know how long the whole process took before you got your money ? I saw that there was a missing document that seemed to hold it all up. ??

I tryed from 12/1/2024.

More than a Month.....I believe that my mail to their licence authority make them to contact with me.

By the way my account status is still... Unverified as you can see to screenshot??

That would be long by my standards. As for verification, if you're going to play here again, be sure to find out how it is and why your account is still unverified. 

However, only if you are interested in trying again in the casino, so that there are no further unnecessary problems. ??

Hey man I got the same issue. They won't reply or do a thing about it. Can you provide more details about how you contacted the licensing authority and what you told them?