Thank you for every single word. Always a team effort. ??

Stay well and sound!

??

Done, i filled 3 complaines but the first on is not correct.

First of all, I would say that it would be good to use one account and not to write to me from different ones. So that there won't be any misunderstanding. 

From what I have seen, the complaint did not go through because you had a complaint filed in the past and it ended up unresolved because the casino did not try to resolve the case. 

So from what I can see, you probably won't get very far with this.

Has anyone played on venslot.com, I'm interested in their experiences and of course if it's a real or fake site? Thank you pozzz

I'm curious if anyone has played and made transactions at the venslot.com casino. There are almost no reviews, there is no website on Google, and the websites for checking websites are not reliable. If anyone can help me, thank you...

I will pass this out to our data team to check the casino, as we don't have it yet in our database.

How did you come across this one, please, and have you already played there?

A guy was promoting a casino on YouTube and I got a $180 bonus. Since I found it strange, I made my mother create an account, but she didn't get any bonus. Thanks in advance for your help.

And did you ask the support why the bonus was not added or something more? 

I would also like to warn you not to play on your mother's account so that there are no problems in the future.  

Anyway, I will wait for the answer and our team will investigate the casino and do a review.??

That's correct but the case is reopend by their site. It's under investigation again

What about my complained about 'Lucky Twice Casino '

Can you share the link to the complaint that is open from their side? 

Herewith the last mail.

Screenshot you posted, is about LuckyMax not Luckytwice casino.

So I'm confused.

What is more, complaint about LuckyMax was rejected. So now you don't have a open complaint. ??

But what I see is the casino is investigating.

And this is the chat i just had with them:

Well, nothing only general information I would say.

Don't really know what to say anymore on this topic.

I feel like you are running in circles with them but I hope you will somehow settle it with them.

They started februari this year a new case with number YZF2JW

Have you found out anything about 13 Spins.com casino? Does it even have a valid license? I still haven't received my money. I've been waiting since May 15th! And they haven't responded to my complaint.

The deadline has expired and although Pavel extended it by 7 days, I don't think you'll get in touch.

Yeah, I can see that the casino hasn't responded to your complaint.

Do you have any kind of communication with them?

If yes, you can send them the link to your complaint and remind them of it because otherwise their safety index will go down even before the casino is published here.

Our data team is almost ready to get it done, and we have found out that they operate under the GCB license.

Hopefully they will reply soon, though. ??