If you want to discuss anything related to EGB Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

My account is jhall80 (#939409).Made deposits of more than $2800 since November. Constantly lost there, so there were no problems. Sometimes I withdrew $100-200 of winnings my balance became $2500. Document checks began. They asked for different selfies with my passport. They even called me via Skype. I passed all the checks. According to their rules, withdrawals are made the same way as deposits. All deposits were through crypto (usdt). They removed the ability to withdraw money through crypto, violating their rules. Arguing that the restriction applies to my region (Canada). This is a scam since other players from my region can withdraw using this method. They left the option to pay via PayPal, which does not pay.

Do I understand correctly that you were able to withdraw the money before using crypto? And only now do they say that it is not possible. Right?

What actually comes to mind is if there were some changes with the new year regarding all this. You know. ??

I would surely suggest you file a complaint here, and our team will investigate the matter, and hopefully soon you will be able to get to your winnings.

What do you say?

Just follow this link and describe the whole matter well so we can intervene in your case. Let us know, please, how it all goes. We'll wait for your reply.

Thanks Romi. I filed a complaint using your link.

Great, so if you find out something relevant, feel free to get in touch. We will be glad to know more. 

I hope this will be sorted out and turn out well.??

According to the EGB Terms & Conditions, which you agreed to upon registration, we may set limits on available withdrawal methods and maximum and minimum withdrawal limits depending on the withdrawal method or for individual users (Section 7). The withdrawal methods available to you can be found by visiting the Cash Out section of your account.

In accordance with the same section 7 it is stated that: "All withdrawals will be processed back to the original debit, credit card, bank account, method of payment used to make deposits on your Account Balance".

It's convenient to have rules that contradict each other. It's convenient to not pay the winnings (not even the winnings, since I made more deposits than my balance).

It is also convenient to leave those payment methods (for example PM) for which I, as a resident of Canada, cannot register. By the way, you did so. You leave only this payment method and it is impossible to withdraw money. Why don't you do it this way?

Since you decided to reply here on the forum, ignoring my emails. Tell me here (on this forum) how I can get all my $2547 back?

For example, I specifically opened a PayPal account to get my money. I ordered a withdrawal of $100 out of $2557 3 weeks ago. I still haven't received it.

Now tell me how you will pay me $2557 if you can't pay $100 for 3 weeks? I'll be waiting to see what kind of deception you come up with.

Thank you for your contribution here.

Just a friendly reminder or a tip: if I can, try to use the "reply" button whenever replying to some particular user. Only this way they can get notified about your post.??

Please use the "reply" button whenever you'd like to write to someone. ??

I replied to your message 3 days ago. I hope to receive a response.

Hello. Any new local casino events on EGB?

Is the casino representative here? I have a question.

May we know what you would like to ask or request, please?

Perhaps we could be of any help.

played abit there checked out withdrawal page it said "cashout unavailable, contact [email protected]". Did that. told me to do all sorts of KYC, sent them all. they told me they forwarded it so security and now no reply since 3 weeks. Sent follow up mails that remained ignored. Support useless. Nothing is happening. Awful!!!!!!!

Have you thought about filing a complaint?

I can see that our team was able to help in your previous case, so hopefully this time it'll happen again.

What do you say?

Here's the link just in case.

Is there any information regarding the verification in your casino account, perhaps?

When will you add more ways to top up your account? For example Polish bank cards and banks?

Or for example add a p2p method for Poland

Manager here?

Try to "reply" to the casino's message that you find here, maybe they will write you off sooner if they are still active here. 

I see you are missing methods, but can you still withdraw money if you play here???