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Very strange casino. Documents still pending after 10 days and can’t deposit until they have verified.

It’s only two documents they need to look at and they say they are too busy to check. Something amiss here ??

10 days - please let us know as soon as you learn something new. ??

On the other hand, they try (or pretend they're trying ?? ) to verify you in advance, so there is a good chance that if you win the withdrawal should go smoother afterward.

Beware of this casino, I deposited 200 Euros, I didn't use any bonus. I played for about a week, then he wanted to withdraw 200 Euros and my account was blocked. I have verified the documents, even including the video, see Side dishes. So they just don't want to pay, they wrote that the investigation will take 6 months! So definitely don't play here.

I was also eyeing this casino before and read some reviews about the casino. I hope that this thread will help other players before playing here.

Hello,

I know it may sound awkward, but I can imagine, that those 6 months are just a phrase to let you know that it will take some time. I mean the reasonable additional check which let's say a game provider gets involved usually takes a month or so.

Did you play casino games or bet on sports, please?

Anyway, I would ask the casino about progress from time to time.

Hello,

how are you faring, any progress?

You too have been told 6 months?

Can you paste some transcripts, please?

still not solved and the account is blocked - I am solving it through this complaint, there is another one .. they probably do it normally. https://www.askgamblers.com/casino-complaints/freshbet-casino-delayed-payment-for-6-months they promised it would be fixed next week so I'm waiting to see if that's true.

Hello,

I had no idea it was about sports betting.

We do not consider the sport's betting, I'm sorry.

Good luck with that. ??

I received the money today, but the account is still blocked. Ridiculous casino but thanks to askgamblers help I got the money so it turned out well. Anyway, I definitely do not recommend opening an account here.

Oh, that's good and I hope that you'll find a more suitable sports betting site.

Hello,

I tried casino freshbet.com, I deposited 1000 euro and within a few days I won 5000 euro.

I requested a withdrawal via SEPA, unfortunately I haven't seen any money in my bank account yet.

I have contacted the support via chat and email many times and they keep writing to tell me to wait.

I don't know what to think about it.

After reading the discussions here, I found that someone was helped by askgamblers.com to get their money back, but in other reviews, people didn't get anything.

I'm afraid this is another crazy scam.

I don't know who to turn to for help, the casino is supposed to be licensed, but that's probably useless.

Looks like it's just a scam again.

I had a similar experience with Mr.Sloty, but after a long time I had my 300 euro in my account, here it seems that it is in vain.

Has anyone else had such a crazy experience with freshbet casino?

Has anyone ever seen their money back in their life?

Hello,

may i ask how long does this whole process take please? If it has been going on for several weeks, I would not hesitate to file a complaint on our website . I am also attaching an explanation of the entire complaints process . As you can see , the casino is trying to resolve user complaints. It is not so famous with user reviews , but it is also not the worst. I just have one more question. Are you fully verified at this casino? Have you provided them with all the necessary documents? The problem with the selection is very often caused by the lack of full verification of your identity. Each casino has a slightly different KYC verification. Someone wants to take a picture of an ID, someone a payment card, someone wants a selfie photo with a payment card, someone wants to make a selfie call with casino representatives and so on ??.

It would still be possible to try to withdraw money using another payment method, if there is no problem with the withdrawal via SEPA. I will keep my fingers crossed for you. ??

How is this casino going? Does anyone know?

Unfortunately, since your last post a month ago, no one has contacted us here on the forum. So I recommend going through the complaints and user reviews - where, of course, it's also not very lively. I don't think anything has changed since your last visit.

The casino has no license!

After much trouble and non-stop pestering, they finally sent the money, but I canceled it there. Now I'm on sportine and that doesn't seem like a scam to me.

I'm really glad it finally worked out!

Good luck elsewhere - and most importantly, no more hiccups! ??