Radka have you already talked to them ????? you can tell what they say

I'm not part of the Complaint Team, so no. Please wait a bit.

The solution to what??? I do not understand

I'm sorry but I don't understand your question??? The complaint Team is working on the solution, so please wait for the update from them. That's all ??.

The info you posted here is very helpful. It's good to know that you were able to receive the winnings even though you had to wait for more than a month.

It is that I am already desperate, the truth is that with this it will be 3 weeks and something else since the 6th?? What do you think

Radka where can I report??? It is that they have told me that they will tell me something this week and we are already on Thursday??? What do you think beautiful can you give me a cable?? What is your opinion on my case if you can say it

Thanks for the cheering

You're welcome, happy to help, I'm also claiming the JVSpin casino that paid me less and I've been waiting for some time

Let's see if I'm lucky because I think they will put any use to not pay me

But what was the problem? What do they say? What reason do they have for not paying you?

That is a very high amount, so be patient, they are investigating, and I have been doing this since January 6.

Please be patient ?? I'm not part of the Complaint Team so I could only guess. They need to investigate for you.

But they tell me that this week I will know something and nothing, no news??

Sadly, this is a part of the process, especially in case you won a big amount. They still have Friday as a part of this week - I know it's annoying.

Well. If I radka at my age and I have some real nerves because it seems that winning in a casino is like if you commit a crime, I feel that way

You take this what is it says that I am another person??? I do not understand

How can I report this?

I sent my account number I don't understand can you help me

Hello, it is not in my power to help you, I'm sorry. Please do as Kristina suggested and wait for the casino to finish the investigation. Thank you.