Hello everyone, I won a stupid €100 on January 21st. I deposited money beforehand, of course, and today, January 29th, I'm still waiting for the payout. This has never happened to me before. I think it's unbelievable that they do something like this to players. I had to wait five days before!! I verified myself a long time ago and they want me to do it again for whatever reason.

Do I understand correctly that they asked from you some additional documentation, please?

It is actually not that unusual, you know, especially when it comes to some larger amounts, but not only of course.

Please make sure that you send them everything in the right format, first of all, so there is no problem in accepting everything.

Hopefully, soon you'll have some positive updates for us. Please let us know.

They want me to verify again what I have already done

Hi there. I saw that you had undergone the verification a long time ago - in the past. So, I guess this is just a verification update. Initial verification is not everlasting, I'd say. It is a pretty common thing. So no, in my opinion, it is not a verification for no reason.

Some casinos verify players once every few years. Let's hope the process will be smooth.

honest advice, stop wasting your time here

After paying the 2nd and 3rd deposit of 6000zl, GG blocked my account claiming that I was playing with someone else. I still haven't got my funds back, even though half a year has passed. Please help.

What do you mean you were playing with someone else? Like there was someone playing from the same IP, or something???

I am sure that our complaint team would have a look into the whole situation together with you, if you wish. You just need to file your complaint here and explain the whole matter.

We will then start to investigate and hopefully will be able to get to the best resolution of your case.

More than 15 days waiting for my withdrawal after being limited, now they say that they do not have a stipulated time to make the payments that can take as long as they want

Hey, I see that you have problems only in one casino but I will ask you the same question, did you play only sports betting here? Did the casino tell you why your withdrawal is limited? Also, did the casino ask you for any documents? 

Try to give me a better picture of the situation.

Only sports bets, the first ones were for amounts of 75 to 100 dollars, then they limited me and I could bet from 16 usd up to 0.66 but to date my money is still being held in the payment process and they say they don't know how long it will take.

This is probably not the right thing for a casino to do because in this manner the player has absolutely no idea what to expect. 

What I am more sorry about is that we don't deal with complaints about sports betting, so since we don't have experts or insight into this area, I will have to refer you to other links where they could theoretically help you. 

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I would like to know how your case is going and if you have managed to solve it.

That house has already been resolved, thank you very much.

Hey, that is great.

How long did you have to wait at the end?

Hello, I registered with gg.bet on March 8th and deposited 139USD and 140USD successively and finally won 1700USD on March 12th after a long time of playing and betting, but the platform blocked my account on the same day and confiscated the 1700USD bonus. This is very painful for me and I want to ask the platform to return my 1700 USD.

Oh, I see.

Did the platform explain the reason for such a sudden account closure, please? This is thus far the best starting point on the way to a possible resolution. Feel free to describe any relevant events, please. Perhaps we will sort things out along the way.

The platform thinks I am operating with multiple accounts, but I only have one account.

It is a scam site, they didn't pay me my 1700USD and blocked my account

I see; thank you for this important detail. According to that, I guess the casino is no longer interested in talking to you, which rather limits your chances for discussion, am I right?

Before I mention the complaint feature, just a few details— you seem to be switching the IPs and country settings rather often; did you do the same in the casino? USA, Hong Kong, and Malaysia combined with greek language? That's very uncommon.

Also, have you engaged in sports betting, please? Just in case...

like 21 days.

I asked the URL to provide reasonable evidence, but the gambling site refused to provide me with evidence, I have a local network here that restricts the free VPN I use on the Internet, maybe that is the reason for my account being blocked, and sports betting is a recent participant.