I just got 1500 euro in my skrill, I contacted them and they replied to me by email. They paid my €1,500. Let me add that this payment has nothing to do with the complaint and the complaint remains active as another outstanding amount.

Well, that's good news. 

As far as the complaint is concerned, I understand that the case you are addressing directly in it has not yet been resolved. However, I firmly believe that if the casino was able to pay you 1,500 euros, you will be able to get your other money. Was it from that tournament you mentioned ?

I'll keep my fingers crossed and let me know if you got your money or not. Good luck. ??

today's 1,500 euros they sent me were from, the tournament that ended about a week ago.

where are you from

Hi, Bulgaria.

What did you have to do to get it? I’m waiting on payments from

2 tournaments

The email asked to verify my country. I’ve had several withdrawals and have been verified about 12 months. The fine print shows which country’s are restricted from which providers. Betsoft gaming does not restrict Australians so I only ever played betsoft. Im

waiting on about 2400 euro now

I emailed them with a pending withdrawal and confirmation from them about the transaction. I also have another tournament win, but I don't expect to be credited with the winnings there.....

Right, so you're still missing money from your withdrawal that doesn't relate to the tournament and that's why the complaint is still going on. Anyway, I see the casino still hasn't responded, so hopefully that will change soon and you will be able to withdraw your other money. I'll be waiting to see how the whole thing develops. 

And did you pass the verification of your country ? Did the casino tell you any reason why you have been waiting for quite a long time for your withdrawal ?

However, you have a complaint, so our team will try to help you. Please make sure you answer it promptly so that our team can try to resolve the case in a timely manner. I hope it all works out well in the end.

It hasn’t been a problem all year they don’t reply to my emails now though

why not try emailing them to check the complaints here?Maybe you can change their mind if you email them and they start responding on the site here

They don’t reply I email almost daily for 6 weeks. I have a program that shows when emails are read. They read them but don’t reply

We essentially take this action when someone files a complaint on our website, in case you were not aware.

For that, we even have a specialized team made up of committed experts! That is why I am happy to see you have one that is active.

The problem I see is that this casino is not accepting new players, which usually indicates some real issues...

Well, that does not sound good. As I said, I'm concerned because this casino seems to be unstable.

The fact that they do not accept new players is usually a kind of warning...

With luck, we will be able to get in touch soon through the complaint.

The funniest thing was when their system gave me an error and I was accused of having a second account and I didn't have a second account....Then I found out that other players of theirs had this problem too... Just imagine what a broken site they are had...lol

I think it would certainly be nice in such a case if the casino would comment on the complaint. However, I see that it hasn't happened for a week and I wonder how it will all turn out in the end. I would like to see this situation resolved, but I'm not sure. I hate to say it but we will have to wait. I'll keep my fingers crossed for you. ??

I finally received my payment ??

congratulations! I hope they start responding to complaints.

For the start of the week a great report. I like nothing better than when a player gets the money he fairly won and deserves. I think that after a month with the complaint you had with us, it's a satisfaction. ????????

Anyway, could I ask you to confirm that you got your money in the complaint as well ? It would certainly be good for our team and they can close this case. 

As for the casino itself, are you going to stay with it or are you going to move in a different direction and play in a different one ?