Hello,

has there been any resolution to the bug problem yet? ??

I see that you decided not to submit the complaint.

I thought as much, thank you.

Nothing happened. I will put the complainant defiantly

Good afternoon everyone, I requested a withdrawal of 80 reais via pix at ice casino and it was successful but it still hasn't landed in my bank account. It's normal?

Hello,

no complaint so far, am I assuming correctly that you got the money? ??????

Good morning,

well, if you browse this thread and previously submitted complaints, I must admit that it is still happening.

I would stay calm and wait a few days. The casino pays, but it currently takes some time.

I just transferred 50€ at IceCasino with SofortKlarna and it shows in my online banking that it has been debited and it shows in the payment history that it has been paid but I have not received any credit and cannot play

And yes wohin won 2100€ and couldn't pay it out it was always canceled

shit

https://icecasino.com/de

That is online casino

First the deposit was canceled several times, then it was accepted with Sofort but there is no damn balance

Hello, I guess that the casino told you that they will get in touch with the payment provider and it will probably take some time, right? If not, sadly this is the usual procedure. Don't want to scare you, but it can take a few days.

Regarding the troubles with withdrawal, has your account been fully verified, yet?

I personally do not understand, why you deposit €50 when you fail to withdraw €2,1K, sounds weird. Did I miss something?

Kindly let me know.

€2,1k was before one week and they didn't let me pay out and I was still play I was think maybe I must play more but I put allready 500€ from my acc.and then I lost all because I put 50€ again and it was not on my profile to play

https://icecasino.com/de

That is casino where I play

So the problem is not with the missing deposit, but with the actual withdrawal, right? I think I understand now.

Just a note, you do not have to paste the casino website link again, I know where you play, this thread is called "IceCasino - general discussion" ??.

Instead, let me know whether your account has been fully verified. If not, you have to pass the verification first, it is inevitable. Sadly I have to mention that we allow casinos 14 full days to verify the account, check the gaming history, and send the winnings, hence I ask you to be patient and cooperate with the casino. ?? This is probably the easiest way.

Try not to lose the money tough.

If you have doubts about the active bonus you may have on your balance, ask the support please, I still feel that because of the auto-translate, I do not fully understand all details ??, so my reply may sound out of the topic a bit.

Half a day ago, I deposited $100 and it has not been credited to my account yet. I talk to them and they say wait 96 hours. I say, what do they say, we will verify the matter, and I sent them pictures of the transfer via encrypted currencies, and I do not find a response, even their e-mail, I do not find a response from them

ICE casino for you to deposit in it drops instantly, but to withdraw? Amigooo there is no saint to help.

I have already sent all my documents for approval since 12/20/2022. and until today they have not been approved nor any e-mail received claiming that they did not accept any of my docs.

Moral of the story, I took the funds I had there and toasted kkkk. I will never go back to this one!

Hello, if you browse this thread, I'm sure you'll find out that lots of players are experiencing delays with KYC and withdrawals alike. But I guess that your issue may be different. ??

Has the casino ever explained what is wrong with those rejected documents? Have you tried to provide different versions?

I believe that you could use some help now, so allow me to present the availability of the complaint.

Submit the complaint here, provide all details concerning the issue, and our dedicated team will try to help you.

Normally the casino pays the winnings, so if you met all the requirements, I think it should be ok.

Ice casino is a scam stay away from them , they won’t pay out my money and just keep cancelling and saying it was a glitch in the system.

from what I have read online they do same thing to everyone and I don’t understand how they are let to continue doing this , who stops them ???

can’t do anything about it as I don’t know who deals with scammers like them no one to report them too so I hope I can help other not play on there site and read this and keep away from them if you don’t want your money taken from you.

It happened to me before but I received the money anyway. These problems happen with this casino because they pay the funds manually and use an external payment service for them. My advice is to use a different payment service. Bank transfer usually works almost 100% of time on this casino. The same problem happened 3 times before but then I used a different payment system and received the funds after a few days

Thanks I will try

Hello,

as you can see right here in this thread, the withdrawals are still in delay, the positive thing is that the casino pays eventually.

Feel free to browse complaints to get a better overview??

I hope so because I have sent in all my documents a month ago just they rejected all payments now I tried taken out different way so I will see soon.

Well, if you struggle to withdraw for over a month, I guess that you should submit the complaint just now.

No point in waiting any longer, so feel free to submit the case here and we shall see what seems to be the issue.