If you want to discuss anything related to IZZI Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello... I see that Izzi Casino has a very good opinion with you... After depositing 20 euros and winning 60 euros, the casino first withdrew my withdrawal, asked for a video selfie, when I did it again, my withdrawal was withdrawn and made me wait 31 days for an additional verifications... is this casino behavior normal?

While KYC is fairly normal and some casinos require it after a first withdrawal is requested, a video selfie seems excessive, sending photos of our IDs and bills is already annoying, and a video selfie on top of that? The extra verification on such a short timeframe is not normal, and worse if they made you wait that long, I would definitely advise to avoid this casino and any other with such procedures. I would close my account after the withdrawal is completed if I was you.

Yes, I think this is very inappropriate behavior on the part of the casino, especially since the amount I won is very small and I literally played a few bets for small amounts

I'd love to hear some concrete reason for such an unusual procedure. Though casinos undergo similar additional security checks for some reason, I would expect an explanation. I agree the sum was pretty low, hence I would exclude AML policy...

I would not be satisfied myself.

I would also like to know why Izzi Casino uses such verification ... I literally played a few bets with them ... In addition, I have to wait 31 days for my withdrawal to be accepted ... It is far too long for such a low amount to be withdrawn

I think the possible explanation is that they found something strange on your account and they're not sure if the evidence is strong enough to void your winnings. Have you played with a bonus? Is there anyone else from your family who's registered in the casino as well?

No one in my family has an account... I only play... I haven't taken any bonuses from the casino... From the very beginning I play with my own funds, I played literally a few bets for small stakes, so I don't understand this selfie video verification and blocking the withdrawal, especially since the casino has such a high rating here on the site

It's strange indeed. I'd understand the verification call since it happens quite often, but I hope they'll be able to verify you sooner than after 31 days.

How are your experiences here?

Lots of complaints, all of which have been resolved. ??

sounds good what do you say??

I'd say the players involved would prefer no complaint at all. ??

On the other hand, a resolved complaint is far better than an unresolved one! ???

That's right ??

I don't find it negative at all when a casino has complaints ??

Nowadays a lot of people file a complaint but it doesn't mean much ?? especially when they solve all the complaints which I personally always find very good. ??

I ALWAYS check if the casino has complaints & how old this casino is AND if they resolve and participate in the complaints.

Since doing this I haven't had any problems.

For me personally, the first site I visit when I want to test new casinos is Guru Casino!

Nice that you exist ??

Some players might be confused by rules or are not actually that comprehensive at the same time, so the complaint gives them the feeling of safety at least. Especially while the support is busy.

Obviously, you are right - again! Some complaints are not actually so serious. I believe even the fairest casino of all would have a few resolved complaints during its existence ??

Smart move to check the responses, and reviews - I can see you know the "safety drill" well!?

It definitely gives you a feeling of security ??

I mean that ?? even the best casino can have complaints ??

The main thing is that you are interested in a solution ??

Over the years you become very careful ??

All well and good but what kind of profile picture is that? ??????????

Another rough affiliate, I'm afraid - the post has been deleted ??

Some people just have no manners in public ??

?? Yeah! Don't tell me about it... ?

I can only say that VIP status is fake here. I have VIP status and casino do not want to withdraw. Two days passed, withdraw still pending.

I have vip status, but the casino asks me to make a video call through their account to withdraw money. It has been done, more than 3 days have passed, only 3000 euros have been withdrawn. And that's VIP status. Then the casino itself, like all the right ones, if you want to wait and wait for the camera to win, you will lose!

What to say! I was asked for video call! And i have VIP status there, made deposits on more that 5000 euros and won about 30000! Do not want to make withdraw