2 ?r sedan
Om du vill diskutera n?got relaterat till IZZI Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
IZZI Casino – generell diskussion
Head of Community & Social Media
2 ?r sedan
Hello... I see that Izzi Casino has a very good opinion with you... After depositing 20 euros and winning 60 euros, the casino first withdrew my withdrawal, asked for a video selfie, when I did it again, my withdrawal was withdrawn and made me wait 31 days for an additional verifications... is this casino behavior normal?
1
2 ?r sedan
While KYC is fairly normal and some casinos require it after a first withdrawal is requested, a video selfie seems excessive, sending photos of our IDs and bills is already annoying, and a video selfie on top of that? The extra verification on such a short timeframe is not normal, and worse if they made you wait that long, I would definitely advise to avoid this casino and any other with such procedures. I would close my account after the withdrawal is completed if I was you.
2
2 ?r sedan
Ja, jag tycker att detta ?r v?ldigt ol?mpligt beteende fr?n kasinots sida, s?rskilt eftersom beloppet jag vann ?r v?ldigt litet och jag bokstavligen spelade n?gra satsningar f?r sm? belopp
Automatiskt ?versatt:
1
2 ?r sedan
I'd love to hear some concrete reason for such an unusual procedure. Though casinos undergo similar additional security checks for some reason, I would expect an explanation. I agree the sum was pretty low, hence I would exclude AML policy...
I would not be satisfied myself.
2
2 ?r sedan
Jag skulle ocks? vilja veta varf?r Izzi Casino anv?nder s?dan verifiering ... Jag spelade bokstavligen n?gra satsningar med dem ... Dessutom m?ste jag v?nta 31 dagar f?r att mitt uttag ska accepteras ... Det ?r alldeles f?r l?nge f?r ett s? l?gt belopp som ska tas ut
Automatiskt ?versatt:
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Head of Community & Social Media
2 ?r sedan
Hello... I see that Izzi Casino has a very good opinion with you... After depositing 20 euros and winning 60 euros, the casino first withdrew my withdrawal, asked for a video selfie, when I did it again, my withdrawal was withdrawn and made me wait 31 days for an additional verifications... is this casino behavior normal?
2 ?r sedan
I think the possible explanation is that they found something strange on your account and they're not sure if the evidence is strong enough to void your winnings. Have you played with a bonus? Is there anyone else from your family who's registered in the casino as well?
2 ?r sedan
Ingen i min familj har ett konto... Jag spelar bara... Jag har inte tagit n?gra bonusar fr?n kasinot... Redan fr?n b?rjan spelar jag med egna medel, jag spelade bokstavligen n?gra satsningar f?r sm? insatser , s? jag f?rst?r inte denna selfie-videoverifiering och blockering av uttaget, speciellt eftersom casinot har s? h?gt betyg h?r p? sajten
Automatiskt ?versatt:
1
2 ?r sedan
It's strange indeed. I'd understand the verification call since it happens quite often, but I hope they'll be able to verify you sooner than after 31 days.
1
2 ?r sedan
Hur ?r dina erfarenheter h?r?
M?nga klagom?l, som alla har l?sts. ??
l?ter bra vad s?ger du??
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
I'd say the players involved would prefer no complaint at all. ??
On the other hand, a resolved complaint is far better than an unresolved one! ???
1
2 ?r sedan
Det st?mmer ??
Jag tycker inte att det alls ?r negativt n?r ett casino har klagom?l ??
Nu f?r tiden g?r m?nga klagom?l men det betyder inte s? mycket ?? speciellt n?r de l?ser alla klagom?l som jag personligen alltid tycker ?r v?ldigt bra. ??
Jag kollar ALLTID om casinot har klagom?l & hur gammalt detta casino ?r OCH om de l?ser och deltar i klagom?len.
Sedan jag gjorde detta har jag inte haft n?gra problem.
F?r mig personligen ?r den f?rsta sidan jag bes?ker n?r jag vill testa nya casinon Guru Casino!
Kul att du finns ??
Automatiskt ?versatt:
1
Social Media & Community Specialist
2 ?r sedan
Some players might be confused by rules or are not actually that comprehensive at the same time, so the complaint gives them the feeling of safety at least. Especially while the support is busy.
Obviously, you are right - again! Some complaints are not actually so serious. I believe even the fairest casino of all would have a few resolved complaints during its existence ??
Smart move to check the responses, and reviews - I can see you know the "safety drill" well!?
1
2 ?r sedan
Det ger dig definitivt en k?nsla av trygghet ??
Jag menar att ?? ?ven det b?sta casinot kan ha klagom?l ??
Huvudsaken ?r att du ?r intresserad av en l?sning ??
Med ?ren blir man v?ldigt f?rsiktig ??
Automatiskt ?versatt:
1
boooobooochka
2 ?r sedan
Allt bra men vad ?r det f?r profilbild? ??????????
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Vissa m?nniskor har helt enkelt inget uppf?rande offentligt ??
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Jag kan bara s?ga att VIP-status ?r falsk h?r. Jag har VIP-status och kasinot vill inte ta ut pengar. Tv? dagar gick, ?terkallelse v?ntar fortfarande.
Jag har VIP-status, men casinot ber mig att ringa ett videosamtal via deras konto f?r att ta ut pengar. Det ?r gjort, mer ?n 3 dagar har g?tt, bara 3000 euro har dragits in. Och det ?r VIP-status. Sedan sj?lva casinot, som alla de r?tta, om du vill v?nta och v?nta p? att kameran ska vinna, kommer du att f?rlora!
Automatiskt ?versatt:
1
2 ?r sedan
What to say! I was asked for video call! And i have VIP status there, made deposits on more that 5000 euros and won about 30000! Do not want to make withdraw
