I get that already, but even the licensing authority or lawyers do not resolve cases based on your ethical feelings but on anything closest to proven facts. There was a complete analysis; shared device is a serious KYC issue on its own, but combined with the other factors, they create a situation in which the casino just adheres to its rules, preventing bonus abusers or other abusers from their activity. Since it was not possible to confirm you and the other player played separately, you both acted like the abusers usually do. ??

So, from your perspective, the casino broke your trust; from the other point of view, you and the other player broke it first. So they responded to it.

Of course, I hope you achieve your goals, although I have my doubts about it. That's all.

I won't continue further. Wish you only the best!

I'm on the 5th working day and they still haven't paid

I had the first one after a week I didn't deposit anymore but it's been since May that they pay slowly

I hope we get paid soon but I don't believe it anymore!!! Be patient!

I'd say all the delays started much, much sooner. It is almost a schizophrenic situation, because we know the casino pays; however, especially new players must feel like we are completely delusional when we keep repeating that they will get paid. I hate this; it is so unfair to the players.

Thank you for your final response. I understand that you don't want to continue, and I respect that.

But I can't let this last statement pass without emphasizing something: when a system allows a suspicion to turn into a conviction without clear evidence, it's not justice; it's automatic. And even if that's the "norm," it's still profoundly unjust. That's the difference between legality and legitimacy.

In my case, there was no abuse, no double counting, no bad faith, but the casino took advantage of the lack of "perfect" verification to void a promise and avoid paying. And that's not protecting against fraud: it's using ambiguity to your advantage.

I don't expect the forum to change its position, but I do want to make it clear that honest players can also get caught in these kinds of dynamics, and that defending themselves is nearly impossible when the system is based on distrust as a rule.

Thank you for the space and the respect. As you said: everyone has their own perspective. This is mine, and I will continue to defend it through the appropriate channels.

Hello, I'm going to give my opinion on this type of casino.

A few days ago I won €14,500 at a casino owned by the same company, Kingmaker Casino. At first, they were slow to pay out, but when I complained to Casino Guru, they started paying out, and I got all my money back. Now, at Casino Legiano, I have winnings worth €29,000. I've already started making withdrawals, and I'll see what happens.

time this time. If not, I'll complain again and take it back little by little.

I advise you, if you win money and want to withdraw it, to be patient and ask a family member or acquaintance to change the password and they'll take care of withdrawing it, because otherwise you'll lose everything by playing it again. I'll keep you posted here. I already told you that I managed to withdraw all my money, but with patience.

We will surely wait to see how this will go.

Have you already stated the verification, or is it not needed?

I spoke to customer service, and they told me verification wasn't required. It just depends on the payment method. Since it was a MasterCard bank card, they told me no. At Kingmaker Casino, I didn't have to verify anything either.

Please keep us updated about how it goes, for sure.

Yes, I just hope I don't have to wait 26 days for the first withdrawals, hehe. As I said, receiving the money on time is a good way to keep playing at these casinos, and that's what I'm doing. We'll give it a week to see how it goes before complaining.

From what I understand, it takes 2 weeks for them to see the withdrawals!!!

I've been waiting since June 15th now!

My previous experience with withdrawing €14,500 was the first withdrawal within 26 days, followed by all subsequent withdrawals within the correct timeframe, with a maximum of €7,000 per month. I have no complaints, except for the first withdrawal. This time I have €39,500 VIP 3. We'll see how things go this time. Just be patient and don't gamble so you don't lose everything.

Have you received any withdrawals yet?

I have received 3 so far!!!

Ok, they always pay, you just have to be patient, although sometimes it doesn't cost anything hahaha

Of course, for most of the players, the speed of the withdrawal is one of the most important aspects.

Please let us know about any news. ??

Have you been paid or not yet?

Nothing yet. I'll give you until this Friday, otherwise I'll file a complaint. And you?

Nothing yet!! And they tell me the same things every time!!!!

What complaint will you make?